Double billing from Rain

Hi. I've been a customer of Rain now for at least 7 years. Normally their service is mediocre at best, but on the 1st of June 2025 I received a bank notification that my Rain debit order went off for double the amount it should have. The agent I spoke to on my phone call about this could bearly relay to me the reference number of my complaint. On 4 June I received a bank notification that they paid back the incorec amount. This however was promptly reversed again, and I end up having to pay the bank fees for it. Now trying to call them is an impossible feat. This is just costing me more and more Useless company, useless call centre staff, useless accountants.

Hennie Nel