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Vutlhari X
1 reviews | Active since Feb 2021
31 Oct 2022, 12:46
Double Billing for Months that was not using
I missed they payment and they stopped my Internet access but billed for for the months that they stopped there Internet. Ref No: *** , They refusing to refund. Why will I pay for months that was not using their services.
***
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
31 Oct 2022, 12:53Hi Vutlhari.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply31 Oct 2022, 12:53
Official
Hi Vutlhari.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
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Vutlhari X's updateReviewer Update
31 Oct 2022, 13:47That's Incorrect, cause I have paid for August and I only missed the payment on the 25 of September and they stopped the internet access, Was expecting you guys to debit for one month. Please give me a call to explain what you saying
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Vutlhari X's update31 Oct 2022, 13:47
Reviewer Update
That's Incorrect, cause I have paid for August and I only missed the payment on the 25 of September and they stopped the internet access, Was expecting you guys to debit for one month. Please give me a call to explain what you saying
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Vutlhari X's updateReviewer Update
31 Oct 2022, 13:51And the Rain 5G was activated on the 25 on August , ur numbers are in correct image.png 76.57 KB
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Vutlhari X's update31 Oct 2022, 13:51
Reviewer Update
And the Rain 5G was activated on the 25 on August , ur numbers are in correct image.png 76.57 KB
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Vutlhari X's updateReviewer Update
31 Oct 2022, 13:55Please explain to me what are this amount for , the one highlighted image.png 74.71 KB
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Vutlhari X's update31 Oct 2022, 13:55
Reviewer Update
Please explain to me what are this amount for , the one highlighted image.png 74.71 KB
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Vutlhari X's updateReviewer Update
31 Oct 2022, 14:50What I disputing is that u double billed and I have paid for August for 4G, And I was not using 5G in August, but your showing me that I was using 5G, which is Incorrect
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Vutlhari X's update31 Oct 2022, 14:50
Reviewer Update
What I disputing is that u double billed and I have paid for August for 4G, And I was not using 5G in August, but your showing me that I was using 5G, which is Incorrect
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Vutlhari X's updateReviewer Update
31 Oct 2022, 14:52And the explanation that you provided above is incorrect cause I never used 5G in August
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Vutlhari X's update31 Oct 2022, 14:52
Reviewer Update
And the explanation that you provided above is incorrect cause I never used 5G in August
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Vutlhari X's updateReviewer Update
31 Oct 2022, 15:26Your not answering what I'm asking, The money that was billed on the 25 of August for for which month?
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Vutlhari X's update31 Oct 2022, 15:26
Reviewer Update
Your not answering what I'm asking, The money that was billed on the 25 of August for for which month?
Rain's replyOfficial
31 Oct 2022, 15:37For July's invoices/services
Rain's reply31 Oct 2022, 15:37
Official
For July's invoices/services
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Vutlhari X's updateReviewer Update
01 Nov 2022, 06:41What's happening with Rain Network, Today they Debited another R599 - what is this money for, which money cause I was not using your service's September
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Vutlhari X's update01 Nov 2022, 06:41
Reviewer Update
What's happening with Rain Network, Today they Debited another R599 - what is this money for, which money cause I was not using your service's September
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Vutlhari X's updateReviewer Update
01 Nov 2022, 09:51Correct, my service's we off in October, You switched of the router cause I didnt pay, so Y debit
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Vutlhari X's update01 Nov 2022, 09:51
Reviewer Update
Correct, my service's we off in October, You switched of the router cause I didnt pay, so Y debit
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Vutlhari X's updateReviewer Update
01 Nov 2022, 11:20can u provide the router it was used on cause my sim card was off
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Vutlhari X's update01 Nov 2022, 11:20
Reviewer Update
can u provide the router it was used on cause my sim card was off