ZS
Zimasa S
1 reviews | Active since May 2023
02 Feb 2025, 01:00
Double billing for cancelled account!!
I cancelled my subscription with Rain on 27 December 2024. I received an email confirming last payment will be due 31 December 2024. Today they double bill me. Collecting two premiums. I check online and they have added an additional R1000 that I know nothing about. I have never missed a payment prior to cancelling. No one has explained to me why they have taken money from my account *******ly, worse you take double. Seems like you are running a **** as many customers have been double debited this week. Your contact centres don't answer our calls. No contacts us, you are just going around taking people money who have cancelled, that is ********. I expect my money to be refunded ASAP!!
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Replies (2)
Rain's replyOfficial
02 Feb 2025, 09:27Hi Zimasa S,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Rain's reply02 Feb 2025, 09:27
Official
Hi Zimasa S,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll be in contact soon.
Regards,
rain.
ZS
Zimasa S's updateReviewer Update
03 Feb 2025, 09:18You escalate only to advise you will refund a portion of the amount deducted. You provided false information and *******ly took money from me that I did not authorise you to. Tasreeq your collections consultant is only sending an email this morning that completely contradicts everything he said to me upon cancellation of the subscription. I have everything in writing whereby you blatantly say one thing and do the complete opposite. I will accept nothing less than my full refund. If not this means we will liaise with each other through legal routes.
ZS
Zimasa S's update03 Feb 2025, 09:18
Reviewer Update
You escalate only to advise you will refund a portion of the amount deducted. You provided false information and *******ly took money from me that I did not authorise you to. Tasreeq your collections consultant is only sending an email this morning that completely contradicts everything he said to me upon cancellation of the subscription. I have everything in writing whereby you blatantly say one thing and do the complete opposite. I will accept nothing less than my full refund. If not this means we will liaise with each other through legal routes.