LK
Lorenzo K
1 reviews | Active since Oct 2013
02 Feb 2021, 10:05
Double billing
December 2020 I cancelled my 4G because I had upgraded to 5G and I was billed once for December, but this month I'm billed twice for 5G and 4G. Called customer care and they say there is nothing they can do. I'm even saying check the usage of the 4G because I only used the 4G sim card. The cancellation button is no longer working.
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Replies (2)
Rain's replyOfficial
02 Feb 2021, 11:37Good morning Lorenzo
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
Rain's reply02 Feb 2021, 11:37
Official
Good morning Lorenzo
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
I trust you are well
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account or open a ticket on our website if you do not have an open ticket so that we can assist you?
Stay safe.
Regards
Mosa
LK
Lorenzo K's updateReviewer Update
02 Mar 2021, 14:01Still have not received feedback, I was double charged again even though I had cancelled the service, I also have screenshots to prove it. Can I get assistance with this matter.
LK
Lorenzo K's update02 Mar 2021, 14:01
Reviewer Update
Still have not received feedback, I was double charged again even though I had cancelled the service, I also have screenshots to prove it. Can I get assistance with this matter.