LM
Leramang M
1 reviews | Active since Oct 2019
28 May 2025, 08:46
Double Billing
27 April 2025 i paid my subsciption, on the 30 April rain debited my account R569. Contacted them several times spoke to Jonathan, Jessicca, Kat and Jack promised to escalate the query to Billing department but no help all i get is ticket no via automated response. I've send proof of payment via email more than 25days that money was my car insurance that i couldn't pay in April Also used RainChat which is a automated response Now the disconnected me. All i need is my money and i will go to other companies where they take their customer seriously. I am so dissapointed and angry
Helpful (0)
Replies (12)0
Replies (12)
Rain's replyOfficial
28 May 2025, 08:59Hey Leramang M,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply28 May 2025, 08:59
Official
Hey Leramang M,
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
LM
Leramang M's updateReviewer Update
28 May 2025, 09:05For past 25 days same response may you please give me my R569 i will connect with Fibre companies
LM
Leramang M's update28 May 2025, 09:05
Reviewer Update
For past 25 days same response may you please give me my R569 i will connect with Fibre companies
LM
Leramang M's updateReviewer Update
28 May 2025, 09:15Proof was sent several times, bank statement to *** via *** and all i get is autoresponse wiyh ticket no. BILLING DEPARTMENT its either not doing their job
LM
Leramang M's update28 May 2025, 09:15
Reviewer Update
Proof was sent several times, bank statement to *** via *** and all i get is autoresponse wiyh ticket no. BILLING DEPARTMENT its either not doing their job
LM
Leramang M's updateReviewer Update
28 May 2025, 09:38They must check at the bottom of the bankstatement 30 April 2025 Rain Purchase Johannesburg R569 that was deducted. My car insurance payment
LM
Leramang M's update28 May 2025, 09:38
Reviewer Update
They must check at the bottom of the bankstatement 30 April 2025 Rain Purchase Johannesburg R569 that was deducted. My car insurance payment
LM
Leramang M's updateReviewer Update
28 May 2025, 10:11Where must i send again give me direct email adress to send. I ve send many times yo *** from ***
LM
Leramang M's update28 May 2025, 10:11
Reviewer Update
Where must i send again give me direct email adress to send. I ve send many times yo *** from ***
LM
Leramang M's updateReviewer Update
28 May 2025, 10:58I recieved an email stating that payment reflecting on bankstatement was for the 27 April with tef no***0. Thank you for contacting rain.
Did they check at the bottom of the bankstatement on the 30 April???
What does this mean, am i getting my R569 or not?
Did they check at the bottom of the bankstatement on the 30 April???
What does this mean, am i getting my R569 or not?
LM
Leramang M's update28 May 2025, 10:58
Reviewer Update
I recieved an email stating that payment reflecting on bankstatement was for the 27 April with tef no***0. Thank you for contacting rain.
Did they check at the bottom of the bankstatement on the 30 April???
What does this mean, am i getting my R569 or not?
Did they check at the bottom of the bankstatement on the 30 April???
What does this mean, am i getting my R569 or not?
LM
Leramang M's updateReviewer Update
28 May 2025, 11:24Dovument sent to *** now
LM
Leramang M's update28 May 2025, 11:24
Reviewer Update
Dovument sent to *** now
LM
Leramang M's updateReviewer Update
28 May 2025, 12:12How long is shortly? As now we are disconnected and relying on the Wifi to study?
LM
Leramang M's update28 May 2025, 12:12
Reviewer Update
How long is shortly? As now we are disconnected and relying on the Wifi to study?
LM
Leramang M's updateReviewer Update
28 May 2025, 13:06Still waiting for my R569 refund or reconnection
LM
Leramang M's update28 May 2025, 13:06
Reviewer Update
Still waiting for my R569 refund or reconnection
LM
Leramang M's updateReviewer Update
28 May 2025, 13:21I paid by card on the 27 April and you debited on the 30 April. Are you telling me that ypur are not going to give me my money or reconnect my service after paying R1138 in April?
LM
Leramang M's update28 May 2025, 13:21
Reviewer Update
I paid by card on the 27 April and you debited on the 30 April. Are you telling me that ypur are not going to give me my money or reconnect my service after paying R1138 in April?
LM
Leramang M's updateReviewer Update
28 May 2025, 13:47When i make a card payment on the 27 April my service was disconnected because my card no changed they couldn't take the money. I made a pay reconnect immediately
LM
Leramang M's update28 May 2025, 13:47
Reviewer Update
When i make a card payment on the 27 April my service was disconnected because my card no changed they couldn't take the money. I made a pay reconnect immediately
LM
Leramang M's updateReviewer Update
28 May 2025, 15:49Card payment priif attachef on email provided
LM
Leramang M's update28 May 2025, 15:49
Reviewer Update
Card payment priif attachef on email provided