Double billing and refusal to correct their mistake.

I am very disappointed and won't recommend this network to a business or friends. I recently got my second sim card. I've had my Annehelonguni sim card for over a year now and ever experienced any problems until I got my second sim for the purpose of travelling with unlimited WiFi.

When I app**** for the second sim the sales agent referred me to the legal page on their website, which states that when I pay the full amount of R479 it will be an upfront payment for 30 days. I made this payment 10 April 2021. I received the sim card 14 April and thus was the 30 days activated. (which also shows on my account). Thus the amount of R479 which I paid upon the activation of the sim covers me for unlimited WiFi 14 April to 14 May. 15 May to 31 May I am suppose to pay pro-rata as stated on myrain app as well as the legal page on their website rain.co.za. I am only suppose to pay for the pro-rata 1 June 2021.

I lodged a complaint via rain and I was promised to get a phone call to sort it out. Instead I received an email insisting that I pay R255, despite the fact that I have credit on my account for 30 days.

I left R479 in our bank account for the old sim (Annehelonguni), which we are also using. This amount had to be billed 1 May as it as due. Rain proceeded to ignore the R479 prepaid for 30 days and charged me an additional R255, which they refuse to correct. This means for sim 2 I was charged R479 + R255 (14 April - 14 May), thus making my bill R734 after just two weeks.

I stil have the full amount on sim 1 to pay. I was billed R416 and because of the abuse of my credit card I cannot pay sim 1. The monies that I allocated for May was for May and sim 1 as sim 2 was prepaid for 30 days up until 14 May.

Rain has not paid attention to their mistake, neither did they have any business courtesy of even returning my calls for help and assistance.

The only correspondence I had with rain is when I phoned in out-of desperation and their response was an email. I have taken screen shots of all

Assistance is still needed. *** Natacha