Double billing and horrible Customer service

Good day

There was never a reversed payment to my account unless your staff is now *****ing money from our accounts.

I never requested for a refund from you so why would There be a reversal of money that was due to you?

Even when I check my invoice the money doesn't show as reversed apart from the description. If I could get proof of payment showing the money being send to my account. And I can also provide proof from my account of not receiving the funds.

Please sort this out urgently , I cannot be calling your contact center over and over again for the same issue that no one seems to care about since it's me that's being owed.

I have forwarded the statement, please urgently resolve this

Good day

I am still waiting for feedback on my query, i have sent the statement as requested and still no feedback from your side nor any acknowledgement of you receiving the statement.

Surely it does not take so long to look at a statement.

I still refuse to accept this kind of feedback unless I'm given proof showing my account receiving the money. I am now expect to agree to this ridiculous feedback while I know very well I did not get the money? Why were you even asking for my statement? Because clearly you not looking at it to use it as confirmation that I got the money or not?

Please stop being lazy and do proper due diligence. This is simple to resolve. You send me the proof that shows me receiving money from Rain then I know I'm at fault. But I guess it won't be done since you are just *****ing from clients.

And are we now disregarding the feedback I was given on 05/02 of sending you guys the statement which serves as proof that no money was paid to me ?😆😆

The bank has nothing to do with this. If the transaction is no appearing on my statement where would they have placed it?

And the back did not action the reversal, your company did hence I was the proof of the reversal you did to my account

Good day

There is no reversal that happened or reflecting on my account, however the fact that you are not even able to send me proof of where you reversed the money to shows me just how much no body cares about us as clients as long as you are getting money from us.

I guess at this point the only solution is canceling my services with you is the only way forward as this two weeks of trying to reach out to you taking my time to write and call with no answer shows that nothing with ever come out of this.

I do work for the very same bank that you allegedly reverse my money to so I am definitely understanding how banking works and there is no way I would be wasting my time with you while the bank has my money.

I'm sure by far RAIN IS THE MOST HORRIBLE SERVICE PROVIDER and will continue preaching that to everyone I know.

The wait continues, 22 days later I'm still told to wait.

There is no truth in what you are saying, Rain is a card payment not debit order I did not perform any reversal.

And the fact that no one is able to send me any proof of all this excuses I'm being told is revolting. I was asked for a bank statement and I sen it to the email provided by you. The statement from my account has no entry of me receiving any funds from Rain, so if the argument is that I reversed the money, it was not initiated by me and neither did I received funds from that particular reversal.

Think it's time this is made public that there are ******* disguised as service providers like Rain who cannot even account for the billing they do on our accounts and hide behind a help center which never assist


I am truly disappointed and disgusted by the kind of services and answers I am getting. Why is it so difficult to send me the proof of me being given money back and where the transaction was paid to?

This going in circles will not end. Guess the plan is to keep telling me my backnis at fault which is false until I get tired of writing to you to get assistance.

Thank you for nothing

I need help with canceling my account with you, can I be pointed to the right channel to do that

Collection for what?

Can I have a number that I can speak to regarding the cancelation.