RL
Refilwe L
1 reviews | Active since Feb 2024
01 Mar 2024, 11:13
Double billing
Dealing with Rain is a total nightmare.
I have opted to cancel my subscription.
It is not worth the stress anymore.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
01 Mar 2024, 12:04Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply01 Mar 2024, 12:04
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
RL
Refilwe L's updateReviewer Update
01 Mar 2024, 13:47Yes,I have 2 devices with rain and from October 2023 I have been paying R1088, I always paid on the last day of the month. I would also be billed prior to the payment date (25th) and if there are no funds in my account,get disconnected until payment is made.
I made a payment of R1088 on 29 February 2024 and this morning rain tried to do debit my account for another R1088.
I don't have a problem paying for my monthly plans ,but I cannot pay R1088 twice in just over 12 hours for wifi.
I called and was told I am on post payment which means I use the service and pay later, I still don't understand what that means.
I have opted to rather cancel my subscription because nothing makes sense with rain lately.
I made a payment of R1088 on 29 February 2024 and this morning rain tried to do debit my account for another R1088.
I don't have a problem paying for my monthly plans ,but I cannot pay R1088 twice in just over 12 hours for wifi.
I called and was told I am on post payment which means I use the service and pay later, I still don't understand what that means.
I have opted to rather cancel my subscription because nothing makes sense with rain lately.
RL
Refilwe L's update01 Mar 2024, 13:47
Reviewer Update
Yes,I have 2 devices with rain and from October 2023 I have been paying R1088, I always paid on the last day of the month. I would also be billed prior to the payment date (25th) and if there are no funds in my account,get disconnected until payment is made.
I made a payment of R1088 on 29 February 2024 and this morning rain tried to do debit my account for another R1088.
I don't have a problem paying for my monthly plans ,but I cannot pay R1088 twice in just over 12 hours for wifi.
I called and was told I am on post payment which means I use the service and pay later, I still don't understand what that means.
I have opted to rather cancel my subscription because nothing makes sense with rain lately.
I made a payment of R1088 on 29 February 2024 and this morning rain tried to do debit my account for another R1088.
I don't have a problem paying for my monthly plans ,but I cannot pay R1088 twice in just over 12 hours for wifi.
I called and was told I am on post payment which means I use the service and pay later, I still don't understand what that means.
I have opted to rather cancel my subscription because nothing makes sense with rain lately.
RL
Refilwe L's updateReviewer Update
25 Mar 2024, 11:41Hi Rain, kindly update my payment details to the 1st of every month as per my previous request and do not attempt to disconnect me.I do not want to go through what I went through with you last month.
RL
Refilwe L's update25 Mar 2024, 11:41
Reviewer Update
Hi Rain, kindly update my payment details to the 1st of every month as per my previous request and do not attempt to disconnect me.I do not want to go through what I went through with you last month.