Double Billing

It's been almost 3 months now that I'm trying to sort out my billing. I swap from the old rain device to the rain101. So instead of collecting the old device I'm not using, I'm being billed. My account is being debited, bank charges I now have to pay because I had to remove my funds from that account hoping someone from rain will make contact. Seeing that I can't get through to the rain contact lines.. Sso much airtime waisted from listening to machines... Mxm