PD
Phillimon D

1 reviews | Active since Apr 2024

04 Apr 2024, 18:32

DOUBLE Billing,

Hi, I've been a Rain Customer for over 2 years paying for 2 routers (4g and 5g) for different locations.. I recently realized that I get double billed some times. Payment run is on the 25th of every month, but then there's another one on the 1st of the month... I only noticed these when I did a Part payment on a bill of R1028, I paid R514 to stay connected ..then a week later (today) when I logged in to settle the known overdue amount of R514 payment I see the bill is now at R1542.. Which is shocking as the bill should be R514.. Getting through to Rain on calls is impossible.. I need this rectified as I cannot pay so much money for 1 month. Now I'm disconnected 😞.

0
Replies (3)
Rain
Rain's reply04 Apr 2024, 18:33
Official
Hi Phillimon Dire

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
PD
Phillimon D's update04 Apr 2024, 19:57
Reviewer Update
Hi, yes I know about the partial payment of R514,.. I was about to make the balance payment of R514 today when I got a shock of my life to see an outstanding amount of R1542.. Can you urgently rectify do I can pay the R514?
PD
Phillimon D's update06 Apr 2024, 18:42
Reviewer Update
This is still unresolved.. :(