Hellopeter
Share Your Experience
NN
Nelda N

1 reviews | Active since Jun 2024

01 Jul 2024, 17:52

Double billing

They double debited my account, when I called the consultant told me they only debited once and directed me to email proof of payment and Im still waiting for a response and a Refund.

0
Replies (13)
Rain
Rain's reply01 Jul 2024, 18:04
Official
Hi Nelda.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.
NN
Nelda N's update02 Jul 2024, 10:02
Reviewer Update
I have been waiting for Rain to attend to this and I still don’t have any feedback, they should just stop with the generic response.
NN
Nelda N's update02 Jul 2024, 17:13
Reviewer Update
I have sent my query to that email address as well, please attend to it
NN
Nelda N's update05 Jul 2024, 11:27
Reviewer Update
I am not getting any response from you after my last email
NN
Nelda N's update10 Jul 2024, 09:00
Reviewer Update
The only time I get a response from Rain is if I leave a comment here, I sent an email on the 5th and haven’t received any kind of response for it. Please respond to it as I want this issue resolved
NN
Nelda N's update10 Jul 2024, 12:00
Reviewer Update
And I left an email for you to respond, why is no1 responding there because I have explained everything on that email, I need a resolution because my bank is not helping me either
NN
Nelda N's update16 Jul 2024, 09:20
Reviewer Update
I have been asking for an authorisation letter from you, I called and was told it would be sent and Im still waiting. Also sent an email requesting for the letter and I haven’t received any response.
Please send the letter so my bank can assist seeing that you can’t assist.
NN
Nelda N's update17 Jul 2024, 11:39
Reviewer Update
You are clearly not reading to understand, I cant provide you with the proof because the payment is still pending since the 1st of July, you are not banking the payment and my bank cant process a reversal until I get an authorization letter from you, send me an authorisation letter and let me deal with my bank
NN
Nelda N's update17 Jul 2024, 11:41
Reviewer Update
A consultant from your call centre told me she will send an authorisation letter and Im still waiting
NN
Nelda N's update18 Jul 2024, 12:26
Reviewer Update
I’ve sent the statement, hoping for a way forward this time
NN
Nelda N's update19 Jul 2024, 12:51
Reviewer Update
Its more than 24 hours since I sent the statement and I still have no feedback!
NN
Nelda N's update22 Jul 2024, 05:37
Reviewer Update
This is too much, what have been saying all along???? I told you I spoke to my bank and they want me to provide an authorisation letter from you!!!
There is nothing they can do so just provide the authorisation letter and stop with this back and forth Im tired of this now!
I’ve cancelled my subscription because of this incompetence!
NN
Nelda N's update22 Jul 2024, 05:47
Reviewer Update
You created this whole mess and I want it fixed ASAP, this has gone on too long! I’ve been sending the statement more than 4 times and I’ve been explaining that one of the payment is still pending, my bank needs an authorisation letter to reverse it but you decide to overlook my request and explain what I have already explained to you.
I need this fixed ASAP!!!