Double billed

I have had a query escalated from 02 December 2024, a case of being double billed for no reason. The invoice was escalated to the billing team to have it reviewed and revised and till this day, I keep getting notifications of you guys trying to transact my account every single day and that is causing unnecessary bank charges. I have paid what is due to me and still no one can tell me where the rest of the bill is coming from. Im tired of this and your *********** agent who only know to say “sorry mam I understand your frustration” and do absolutely nothing about it.

Im on a call for 15 minutes even now, I am being told that nothing was escalated and so the process is going to start from scratch and I should wait for someone to get back to me. I have been waiting for a month and 5 days, *** do you mean?

This is so unprofessional and sickening, someone better call me and take care of these bank charges and this unknown bill. Im tired of this.