SF
Shaunray F
1 reviews | Active since Apr 2023
20 Apr 2023, 14:47
DON'T WASTE YOUR TIME WITH RAIN
What a load of BS.
I've literally signed up to their service a week ago.
Signing up process was smooth fast and efficient , collected my device at the Cape Town Branch. I was told its plug and play.
Unfortunately this is was not the case when troubleshooting. Day 1 , my router has been giving issues, tried all the basics when setting up.Its day 7 still no internet and just empty promises. Same story, matter has been escalated but no feedback.
Don't waste your time, I'm literally paying a service which I'm not receiving.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
20 Apr 2023, 15:20Hi Shaunray
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply20 Apr 2023, 15:20
Official
Hi Shaunray
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
SF
Shaunray F's updateReviewer Update
20 Apr 2023, 20:57What's frustrating and what angers me is that there is absolutely no relationship building between Rain and your clients. Extremely disappointing!!! The same automatic BS response I've received since my 1st query. How much more must my query be escalated?? Until it reaches the CEO?
How do you expect to build trust between your brand and clients? I can assure you, you doing a darn good job at failing at this. Your number in sales will never "outshine" your after service/customer service. Numbers in sales means nothing if you cannot keep the client.
How can I be asking for assistance for the same query for 7 days. How ridiculous is that?
If you were the client - would you be happy with the service you giving? Treat your clients the way you would expect to be treated.
I will definitely be escalating this further to higher management. Is cannot be the effort of service we delivering in today's times. It's unacceptable and in excusable.
I shouldn't even give you the benefit of the doubt, but if you do solve my query we will see. And please, I want communication from a management level. A personalized message/call/email.
How do you expect to build trust between your brand and clients? I can assure you, you doing a darn good job at failing at this. Your number in sales will never "outshine" your after service/customer service. Numbers in sales means nothing if you cannot keep the client.
How can I be asking for assistance for the same query for 7 days. How ridiculous is that?
If you were the client - would you be happy with the service you giving? Treat your clients the way you would expect to be treated.
I will definitely be escalating this further to higher management. Is cannot be the effort of service we delivering in today's times. It's unacceptable and in excusable.
I shouldn't even give you the benefit of the doubt, but if you do solve my query we will see. And please, I want communication from a management level. A personalized message/call/email.
SF
Shaunray F's update20 Apr 2023, 20:57
Reviewer Update
What's frustrating and what angers me is that there is absolutely no relationship building between Rain and your clients. Extremely disappointing!!! The same automatic BS response I've received since my 1st query. How much more must my query be escalated?? Until it reaches the CEO?
How do you expect to build trust between your brand and clients? I can assure you, you doing a darn good job at failing at this. Your number in sales will never "outshine" your after service/customer service. Numbers in sales means nothing if you cannot keep the client.
How can I be asking for assistance for the same query for 7 days. How ridiculous is that?
If you were the client - would you be happy with the service you giving? Treat your clients the way you would expect to be treated.
I will definitely be escalating this further to higher management. Is cannot be the effort of service we delivering in today's times. It's unacceptable and in excusable.
I shouldn't even give you the benefit of the doubt, but if you do solve my query we will see. And please, I want communication from a management level. A personalized message/call/email.
How do you expect to build trust between your brand and clients? I can assure you, you doing a darn good job at failing at this. Your number in sales will never "outshine" your after service/customer service. Numbers in sales means nothing if you cannot keep the client.
How can I be asking for assistance for the same query for 7 days. How ridiculous is that?
If you were the client - would you be happy with the service you giving? Treat your clients the way you would expect to be treated.
I will definitely be escalating this further to higher management. Is cannot be the effort of service we delivering in today's times. It's unacceptable and in excusable.
I shouldn't even give you the benefit of the doubt, but if you do solve my query we will see. And please, I want communication from a management level. A personalized message/call/email.