Don't waste your time, rather get fibre.
My 5G router was delivered yesterday morning at 9h30, sim activated. I have not had ONE minute of connectivity and have been trying the whole time to get it sorted but nothing. I've tried calling, emailing and on FB and nothing is being sorted. Yet I have had to pay upfront for nothing. I want to cancel IMMEDIATELY and expect a FULL refund.
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Replies (3)0
Replies (3)
Rain's replyOfficial
24 Mar 2023, 15:39Hi sonja
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply24 Mar 2023, 15:39
Official
Hi sonja
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
's updateReviewer Update
30 Mar 2023, 14:38On Saturday I requested a cancellation and I received a confirmation email. I am still waiting for them to advise when someone will come to remove the router mounted outside and to process my FULL refund as I did not have 1 minute of connection. I sent another follow up email yesterday with no reply.
's update30 Mar 2023, 14:38
Reviewer Update
On Saturday I requested a cancellation and I received a confirmation email. I am still waiting for them to advise when someone will come to remove the router mounted outside and to process my FULL refund as I did not have 1 minute of connection. I sent another follow up email yesterday with no reply.
's updateReviewer Update
30 Mar 2023, 15:01And to process my refund please.
's update30 Mar 2023, 15:01
Reviewer Update
And to process my refund please.