GR
GARETH R

1 reviews | Active since Sept 2024

09 Sept 2024, 14:31

Don't Use Rain! Non-existent Internet Speeds On A 100mb Package & NO SERVICE!

After trying for 2 months via call centres, call me backs, emails and social media contacts, rain have finally sent a technician to my premises. I have been told all the excuses that you might be fami**** with that rain always had.

I run an online marketing company, and require high speed internet. In the last 2 and a half weeks, I lost a big client as during a presentation, I was delayed on a teams meeting and my screen was blurry. In the last 3 weeks, I have not got an upload speed of more than 2mbs (I have a 100mb line) - and my download hovers around 27mbs. This is complete nonsense. The only reason I am not on fibre, is because in my area there is one ISP for fibre, and they have weekly issues, and I cannot afford down time. I am always online, and the fact that it takes me 3 hours to upload a 500mb file is an absolute joke.

I am moving to LTE.

Rain's response time and excuses is an absolute joke. And the cost for a "dial up connection" is an utter waste. Rather spend a bit more per month for good service and a stable and fast connection.

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Replies (2)
Rain
Rain's reply09 Sept 2024, 16:12
Official
Hi Gareth R,

Thank you for bringing your complaint to our attention. We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist.

Regards,
rain.
GR
GARETH R's update09 Sept 2024, 21:49
Reviewer Update
Thank you kindly, the Rain technicians sent out were brilliant, I just feel it is sad, that I have emailed, called, requested call me backs and voiced my opinion on Facebook. And then as soon as I write a Hello Peter review, everyone wants to contact me, get your "s***" in order ahead of time. Still not happy.