KC
Kirsty C

1 reviews | Active since Apr 2021

29 Jun 2023, 15:48

DONT USE RAIN

The absolute WORST service provide ever! I have tried cancelling my account numerous times after the supervisor said she would personally last year! Nothing has been done but my account has been accumulating for years. Called today and spoke to an Employee Siya who did not bother to help but rather argue with me for over 15 minutes laughing saying that I need to pay! We previously would use a number of Devices for my business in a number of Provinces that they actually wouldn’t even work in certain areas which is understandable due to load shedding. Iam beyond annoyed and frustrated. *********** Employees with no sense of simple basic administration and financial skills them on top of that the customer service is horrific! Don’t Use RAIN!!

0
Replies (5)
Rain
Rain's reply29 Jun 2023, 16:02
Official
Hi Kirsty,

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain.
KC
Kirsty C's update04 Jul 2023, 14:25
Reviewer Update
***
KC
Kirsty C's update12 Jul 2023, 12:03
Reviewer Update
Hi there please call me on ***
KC
Kirsty C's update12 Jul 2023, 14:11
Reviewer Update
I was told that my account was cancelled last year have been calling back and fourth over the last 2 years for it to not be cancelled. I refuse to pay the amount of R17000 when its not been used I have emails and calls proving that we had been trying to cancel but get told one thing after the next I then get on the call with an Employee named Siya who was the rudest person iv ever spoken to in my life in the service industry laughing and telling me my account has not been cancelled and I need to pay! These are the people you are employing , who don’t even know my account and who treat customers like this then refused to give me their supervisors number!!
KC
Kirsty C's update12 Jul 2023, 15:07
Reviewer Update
I unfortunately don’t as it was a while back it was either in November I think or December 2021 and 2022 from my number above or this number+27 (76) ***