Don't take the Rain 5G R595 plan !!!

Since December of 2023, I've had nothing but a horrible experience with Rain 5G. Slow or no internet connectivity. This persisted in January and February 2024.

Till Melisa Harris "Customer Experience: Retentions" called me and as part of her retention strategy. I was offered 2 full free months, not to be billed. Meaning April and may 2024, Rain will not bill me. I'll only start paying my bill at the end of May 2024.

Now end of April 2024, I'm being billed and my services have been cancelled. How is this fair treatment? Why should I always have a problem when it come to Rain 5G? Why are they so dishonest?

I've requested for a call back 2 days ago, and no one from Rain, has bothered to call me. Furthermore, I have Melisa Harris work email address. She has been responding. Well till recently when I have this problem.