Dont signup for 5g internet with Rain.......they dont provide any...

I app**** and paid upfront to upgrade from my previous service provider to Rain 5g. I activated it on Friday the 3 Oct 2020. Since then i have received 5g connectivity for a total of approximately 5 hours. On Saturday night we were unable to view netflix, something we never had an issue on my previous 3g provider... After tying several numbers on the website i got through to a rain age who told me i had been connected to the wrong tower. She could however not assist and promised to escalate to the team who would presumeably connect me to a tower in close proximity. This morning I still didnt have 5g internet. I called the call centre and held on for 37 minutes. I hung up and called again about 40 minutes later. After 10 mins my call was answered however the agent told me there was a fault with the tower. I then got off twice with the same agent and was unable to conclude the resolution. Its now 15h10 and i still dont have 5g connectivity.........It would me great if someone from rain would assist with the connectivity I paid for