Don't Rain on your parade!

If I could give no stars I would. I don't normally write bad reviews, because business is hard and sometimes it's not always possible to give great service.

However I have tried since November 2021 to cancel my Rain 5g service. I have made probably 10-15 calls to their customer support team to request them to cancel the services. Rain just keep billing me regardless. I never turned the router off because I still had month left that I had paid for, and assumed they would automatically cancel the sim once I reached the end of the notice period.

Apparently if there is usage they just keep the line open. Which makes no sense as I have to remember to turn the router off on the last day of the month and if i go over by accident they keep going. So they just keep charging me if I used 10mb in a month. What makes things worse is that the router has been off for 2 months and they still charging me! Each time I call they promise that it will be sorted out, only for your request to never see the light of day again.

Worst Customer Experience Ever!