MS
Mathys S
1 reviews | Active since Jun 2020
15 Aug 2020, 10:27
Don't purchase Rain
Paid R479 in advance, bought the suggested router and got the sim, 5 day's with no responce from customer care and the sim has no signal and no service, my vodacom sim has 4G constant, i put the rain sim in and it has no signal and no service on the notification bar, i changed the APN as said, did the alway's "did you switch it off and on" thing and all the other stuff and nothing, no signal, no customer support but R479 out my bank account, oh and BTW they don't care about bad reviews clearly since they customer service seems to be missing
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
15 Aug 2020, 11:02Hi Mathys S
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply15 Aug 2020, 11:02
Official
Hi Mathys S
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
MS
Mathys S's updateReviewer Update
15 Aug 2020, 11:14Ah shame another automated reply..... You must think we are stupid or something.... Nobody will be in contact because you have no service and only automated replies..... Don't worry i am sure your company will thrive without me but it will not be with me cause other company's has actaul people to speak to and to resolve problems
MS
Mathys S's update15 Aug 2020, 11:14
Reviewer Update
Ah shame another automated reply..... You must think we are stupid or something.... Nobody will be in contact because you have no service and only automated replies..... Don't worry i am sure your company will thrive without me but it will not be with me cause other company's has actaul people to speak to and to resolve problems