Don't opt for partial from Rain

I am writing to express my profound dissatisfaction with the service I have recently received from Rain. After nearly three years as a loyal customer, my experience has been deeply disappointing, and I am requesting the immediate cancellation of my account.

On my last payment date, I made a partial payment due to a delay in receiving my salary—an option that is explicitly offered by Rain. However, when I attempted to settle the remaining balance today, I was informed that the amount due included both the partial payment and a new installment. This discrepancy prompted me to contact your support team for clarification.

Unfortunately, my interaction with Hendrick at your contact center was far from satisfactory. He appeared uncertain about most of the information he provided and was unable to assist me effectively. Additionally, the presence of a barking dog in the background during the call was highly unprofessional and further exacerbated my frustration. Hendrick failed to de-escalate the situation, could not provide clarity on the billing issue, and was unable to outline your escalation process.

This experience has highlighted the need for Rain to ensure that its agents, especially those working remotely, are adequately trained, professional, and equipped to handle customer concerns.

Given these circumstances, I am requesting the following: 1. The immediate cancellation of my Rain account. 2. Confirmation that I will only be liable for the partial payment already made, with no further charges app****.

I trust that you will treat this matter with the urgency and professionalism it deserves. Please confirm the cancellation and provide a final statement.