Don't make use of RAIN

Please do not make use of Rain! The after service is non-existent and nobody can help or even provide you with an answer. Trying to cancel my Wi-Fi is just as difficult. I need someone to phone me ASAP!!!!!! I upgraded my Wi-Fi to 5G in December. I was advised that I need to phone Rain when I receive my new router so that I can cancel the other one on hand. On the 18th of December that is exactly what I did when I received the new device. Getting my bill end of January, you billed me both of the routers and expect me to pay. AND then I went onto Facebook in December and spoke to your RAIN consultants and asked what the amount is I need to pay because it shows less that what I always pay. Now I'm getting told that because I did not pay in full, I need to pay the outstanding amount as well!!! I have all the messages where the consultant told me what to pay for the month of December. I want to cancel my RAIN with immediate effect!!!! You are *********** and useless!!!