DONT MAKE THE MISTAKE OF JOINING THEM! Urgent Cancellation & Unauthorized Debit - Account

This serves as a formal complaint and final demand regarding my account with Rain. On March 1st, 2024, I initiated a clear a cancellation request on your app due to consistent service and network issues. This included confirming the device collection process at my address forming part of you having to collect the device from my address. The address was captured as part of the cancellation request, (was given 2 options, either I drop off or you collect) Despite completing all necessary steps, I was inexplicably debited an additional +R700 today with no explanation.

When I contacted your call center today, I was informed there was no record of my cancellation request. This is either a blatant disregard for my instructions or a serious internal error on your part.

Frankly, I am appalled by this situation.

I demand immediate action:

Cancellation of my service: Terminate my account with immediate effect. You can easily verify my lack of service usage since March 2024 that I have not even used your service after a certain date because of the lack of network and service. I even complained on Facebook about the same and confirmed that I opted to cancel the service. Cease Further Debits: Ensure no further charges are app**** to my account. My patience is exhausted. I will not tolerate further communication or attempts to retain my business.

I have documented this entire issue, including the initial cancellation request and the call center interaction. Should this matter remain unresolved, I will be forced to pursue all available legal and consumer protection avenues.