Don't get Rain, speed degrades, cancellation request are terrible and support is not existent. They try to make money out of you putting cancellations on hold then billing you.

For anybody trying to get Rain 5G. Don't!

Now for the reason. When I got it it was brilliant, but as time passed it got slower and slower and my speeds dropped From 600 Mbps to 45Mbps. The technician didn't have an answer to why it drops so bad even with my booster antennas.

So I decided to cancel it till it was fixed and get Rain later again BUT here's the thing.

The from the 31ste till 1-2nd Feb 2021 the site was in maintenance mode so I could not complete my cancellation request. So on the 2nd of Feb 2021 I successfully submitted my cancellation request and after that submitted a lot more of then and even phone Rain to cancel it and just saying the submitted a ticket to cancellation.

So now for the best part. after almost 18 Days they cancelled it on the 24th of Feb 2021. Now I have to pay the SIm that I didn't use because I had Fiber installed by the 1st of Feb.

Why did they take so long, did someone not do their work, did they do it on purpose?

All that I know is that they lost a couple of clients on this side now because of my event.

Why charge me from the 6th => 24th R856 when I asked for cancellation before that multiple times.

The question is just why did they take so long to process my cancellation and now billing me for their slow process.

Hopefully, someone with a bit of intelligence will actually see whats going on. And this is even after I supported them from the way beginning that I just waited for improvement.

Stay away from Rain, after support is the worst!!

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