MM
Mayur M
1 reviews | Active since May 2023
06 May 2026, 08:32
Dont get Rain for your Internet Service
This Rain company network is pathetic. For the last 3 months my network has been consistenly down. When I call the call centre based in Phillipines. Its the most frustrating thing talking to someone in another country trying to address my network problem. I feel that this company management hides behind their call centre thousands of km from south africa. They are pathetic flipping ***ards. When you go to the rain store they say that its the router and gave me a new one. Same problem and same call centre process over and over again. They can't even send a technician to address my problem. The call centre is trying to understand the location of my house In relation to the towers from Philippines.
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Replies (2)0
Replies (2)
Rain's replyOfficial
06 May 2026, 09:28Hi Mayur,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply06 May 2026, 09:28
Official
Hi Mayur,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your connection query and will be in touch with you to assist further.
Thank you.
rain.
MM
Mayur M's updateReviewer Update
06 May 2026, 10:54I am so frustrated this is a persistent problem for 3 months now. Im going to cancel and move my service elsewhere. I hate talking to people from other countries. Your impersonal structure to your customers is not acceptable. Even your response is cold because like your call centre you want to treat this as a technical problem and not a customer service issues. I dont see your company as being patriotic to south africa cos you want people only from other countries to address basic things we can fix here. I want to speak to someone in SA to address my problems. The foreign accents are difficult to understand.
Im sure you will not respond to these issues.
Very disappointed with your network after over 2 years of an acceptable network functioning.
Mayur
Im sure you will not respond to these issues.
Very disappointed with your network after over 2 years of an acceptable network functioning.
Mayur
MM
Mayur M's update06 May 2026, 10:54
Reviewer Update
I am so frustrated this is a persistent problem for 3 months now. Im going to cancel and move my service elsewhere. I hate talking to people from other countries. Your impersonal structure to your customers is not acceptable. Even your response is cold because like your call centre you want to treat this as a technical problem and not a customer service issues. I dont see your company as being patriotic to south africa cos you want people only from other countries to address basic things we can fix here. I want to speak to someone in SA to address my problems. The foreign accents are difficult to understand.
Im sure you will not respond to these issues.
Very disappointed with your network after over 2 years of an acceptable network functioning.
Mayur
Im sure you will not respond to these issues.
Very disappointed with your network after over 2 years of an acceptable network functioning.
Mayur