NB
Noluthando B
1 reviews | Active since Mar 2023
02 Dec 2024, 20:28
DON'T GET RAIN!
Writing this review aggrieved by a matter that's still not resolved since March, not only is not resolved my internet connection was cut after making payments on the 25th of this month, I had my internet connection cut today, spoke to Roxy whom wasn't able to assist on her end. To any looking to get Rain please save yourself the stress DONT DO IT!
Helpful (0)
Replies (8)0
Replies (8)Rain's replyOfficial
03 Dec 2024, 08:29Hey Noluthando B,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
Rain's reply03 Dec 2024, 08:29
Official
Hey Noluthando B,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your query and will be in touch to assist further.
Regards,
rain.
NB
Noluthando B's updateReviewer Update
03 Dec 2024, 08:46Its 08:37 am still on the line trying to get clarity on why my account has disconnected for internet connection, instead when i do try get ahold of rain, the line makes emphasis on "my account is in arrears" its ludacris that i went above and beyond to have my account paid on the 25th very same debit date i requested changed cause my internet connection was cut off, using my relatives debit card on a payment link they sent to me WhatsApp, after the payment made internet connection was restored, until yesterday. So they failing blatantly to trace the payment made using MRS MB BUTHELEZI 's capitec card, from the WhatsApp link sent to me, RAIN you honestly ridiculous, considering the fact that takes you seconds to close one's internet connection however a lifetime to have the investigation done, i was promised a call of which i still haven't received, kindly please call me for a cancellation once you've restored my connection/ or once i have used up this months premium which is sad cause you guys wint restore the 2 days which you have failed to provide services for am good with the ********** service you have given
NB
Noluthando B's update03 Dec 2024, 08:46
Reviewer Update
Its 08:37 am still on the line trying to get clarity on why my account has disconnected for internet connection, instead when i do try get ahold of rain, the line makes emphasis on "my account is in arrears" its ludacris that i went above and beyond to have my account paid on the 25th very same debit date i requested changed cause my internet connection was cut off, using my relatives debit card on a payment link they sent to me WhatsApp, after the payment made internet connection was restored, until yesterday. So they failing blatantly to trace the payment made using MRS MB BUTHELEZI 's capitec card, from the WhatsApp link sent to me, RAIN you honestly ridiculous, considering the fact that takes you seconds to close one's internet connection however a lifetime to have the investigation done, i was promised a call of which i still haven't received, kindly please call me for a cancellation once you've restored my connection/ or once i have used up this months premium which is sad cause you guys wint restore the 2 days which you have failed to provide services for am good with the ********** service you have given
NB
Noluthando B's updateReviewer Update
03 Dec 2024, 11:08Don't take me for nonsense i stopped requesting for the debit date to be change and left it as is hence my payment made on the 25th now you want to hinder rendering services i have proof that states that my account was never change from the 25th from June, dont be pathological ****s and deliver the services, looking for lies to stop rendering services if that was the case why didn't anyone call to advise trace back to the hellopeter responses that stated that the debit order will be change and get your facts in check Alternatively we can relay this to the ombudsman am tired of you guys
NB
Noluthando B's update03 Dec 2024, 11:08
Reviewer Update
Don't take me for nonsense i stopped requesting for the debit date to be change and left it as is hence my payment made on the 25th now you want to hinder rendering services i have proof that states that my account was never change from the 25th from June, dont be pathological ****s and deliver the services, looking for lies to stop rendering services if that was the case why didn't anyone call to advise trace back to the hellopeter responses that stated that the debit order will be change and get your facts in check Alternatively we can relay this to the ombudsman am tired of you guys
NB
Noluthando B's updateReviewer Update
03 Dec 2024, 11:55No I DID NOT request for any debit date to change i asked that you restore my services and fetch your router at the end of the month READ attentively i have also lodge a case with the ombudsman so I would suggest you find resolutions cause I don't know who gave you the impression that the matter is in regards to the debit date
NB
Noluthando B's update03 Dec 2024, 11:55
Reviewer Update
No I DID NOT request for any debit date to change i asked that you restore my services and fetch your router at the end of the month READ attentively i have also lodge a case with the ombudsman so I would suggest you find resolutions cause I don't know who gave you the impression that the matter is in regards to the debit date
NB
Noluthando B's updateReviewer Update
03 Dec 2024, 12:36I want the services put in place as you stated on your response at 10:34 that you received my payment for the month i dont know who requested for the debit date to be changed as certainly it wasn't me, put back my services for the month paid, as your chatbox also did advise on the 25th that one pays for the month ahead, so let me do your job for you guys its simple restore my internet connection cancel the nonsense change of debit you made which i didnt on the 25th of November at the END OF MY SUBSCRIPTION FOR THIS MONTH THAT I PAID FOR ON THE 25TH COME GET YOUR ROUTER if you want your router back without providing me my services pay me back my refund within 48 hours clear?
NB
Noluthando B's update03 Dec 2024, 12:36
Reviewer Update
I want the services put in place as you stated on your response at 10:34 that you received my payment for the month i dont know who requested for the debit date to be changed as certainly it wasn't me, put back my services for the month paid, as your chatbox also did advise on the 25th that one pays for the month ahead, so let me do your job for you guys its simple restore my internet connection cancel the nonsense change of debit you made which i didnt on the 25th of November at the END OF MY SUBSCRIPTION FOR THIS MONTH THAT I PAID FOR ON THE 25TH COME GET YOUR ROUTER if you want your router back without providing me my services pay me back my refund within 48 hours clear?
NB
Noluthando B's updateReviewer Update
03 Dec 2024, 12:54I'm not going to pay you double for no services provided, i paid you for this month on the 25th November 2024 until you can get me a call recording, or email stating i asked for a debit date change for the 25th as of the 25th November REFUND me or restore my connectivity simple
NB
Noluthando B's update03 Dec 2024, 12:54
Reviewer Update
I'm not going to pay you double for no services provided, i paid you for this month on the 25th November 2024 until you can get me a call recording, or email stating i asked for a debit date change for the 25th as of the 25th November REFUND me or restore my connectivity simple
NB
Noluthando B's updateReviewer Update
03 Dec 2024, 13:09Pardon me an error on whose end and who needs to take accountability for that error me? Give me a call recording or email trail providing me with necessary information on who asked you to Change the debit order date? Shouvloio) illill))) lllllllll lllllllll{) {{i>oiooi>look 0)i
NB
Noluthando B's update03 Dec 2024, 13:09
Reviewer Update
Pardon me an error on whose end and who needs to take accountability for that error me? Give me a call recording or email trail providing me with necessary information on who asked you to Change the debit order date? Shouvloio) illill))) lllllllll lllllllll{) {{i>oiooi>look 0)i
NB
Noluthando B's updateReviewer Update
05 Dec 2024, 05:43The only way we fixing this is by you fetching your nonsense router and canceling my subscription and giving me my refund for this month that I paid for with no services rendered immediately dare debit my account you will see my true colors fetch it today at 04 Toby lane Constance Court linmeyer
NB
Noluthando B's update05 Dec 2024, 05:43
Reviewer Update
The only way we fixing this is by you fetching your nonsense router and canceling my subscription and giving me my refund for this month that I paid for with no services rendered immediately dare debit my account you will see my true colors fetch it today at 04 Toby lane Constance Court linmeyer
