Don't do it - Don't get rain!

I moved recently to Cape Town and work from home. I needed internet ASAP and setting up fibre was taking too long. I got Rain...BIGGEST MISTAKE OF MY LIFE! I've paid R518.61 and again R699 to get the service. I've canceled the service within 7days, I've logged 6 support tickets, I've spoken to 5 different client service agents - they've promised me they will collect the device ASAP - it's been another month. No response, no collection, no communication, NOTHING. I logged another support ticket - again. I've pleaded and begged to cancel my account with no success. They keep on taking your money because you have to secure a debit account. Whatever you do. DON'T GET RAIN!!!!