Don’t Do It !!

Called in to cancel their service in May 2023 since the WiFi had barely been working for the past 3 months.

I was told “hold on the line” for a good 30 minutes as they transferred my call to the relevant department.

No one attended to my call.

Struggled to cancel on their website as well because guess what? Their own WiFi does not have connectivity. Had to BUY mobile data to get on to the website which was also a fail because the only closest thing I could do on the website is to “log a ticket”.

So I logged the ticket. Did anyone attend to it? NO

The second payment since I’ve attempted to cancel the subscription has already been debited with no sign of me being able to get a refund.

Totally unacceptable service 😡