iK
ilaan K
1 reviews | Active since Sept 2014
02 Jun 2024, 11:34
DONT CHOOSE RAIN
Guys I can’t even argue for the most part anymore, two months since I ordered the upgrade and canceled it due to poor delivery and rude delivery since , I then chose an alternative asking them to cancel it and credit my current account , they can’t even refund or submit my credit and guess what ? I’ve sent emails submitted reports and for assistance on the app and no one got back to me YET when it’s time for their debit order to go off I’ve had 4 reminders so far , I’ve canceled that card I’ve emailed a formal cancellation letter that they not getting another cent from me please fetch your device. I’ve said this a month ago but you slow just so you can keep taking out money it’s not month to month they tell you that your contract is only canceled once they fetch their device READ THIS !!!!!!
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
02 Jun 2024, 11:49Hi ilaan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply02 Jun 2024, 11:49
Official
Hi ilaan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's replyOfficial
02 Jun 2024, 11:58Hi ilaan.
Kindly note that we tried calling you, however, we were not able to reach you.
Please provide us with an alternative contact number or a convenient time for us to call.
Kindly note that we tried calling you, however, we were not able to reach you.
Please provide us with an alternative contact number or a convenient time for us to call.
Rain's reply02 Jun 2024, 11:58
Official
Hi ilaan.
Kindly note that we tried calling you, however, we were not able to reach you.
Please provide us with an alternative contact number or a convenient time for us to call.
Kindly note that we tried calling you, however, we were not able to reach you.
Please provide us with an alternative contact number or a convenient time for us to call.
iK
ilaan K's updateReviewer Update
02 Jun 2024, 13:03I specifically told the last consultant who I had spoken to who had apologized for the misunderstanding and still hasn’t credited my account that I would prefer communication via email because even when called no attempt other than a miss call from I number that we obviously don’t know is rain not even an sms to say you tried to contact me , yet I got 4 so far for reminders on payment ? He said he will make a note on my account crediting me and that I prefer email COMMUNICATION so that I have proof of conversation? I’ve emailed 4 times with proof it’s so easy to say you called ?
Please contact me via email ; ***
This here will also be added to proof of trying to communicate with you as all else failed .
Please contact me via email ; ***
This here will also be added to proof of trying to communicate with you as all else failed .
iK
ilaan K's update02 Jun 2024, 13:03
Reviewer Update
I specifically told the last consultant who I had spoken to who had apologized for the misunderstanding and still hasn’t credited my account that I would prefer communication via email because even when called no attempt other than a miss call from I number that we obviously don’t know is rain not even an sms to say you tried to contact me , yet I got 4 so far for reminders on payment ? He said he will make a note on my account crediting me and that I prefer email COMMUNICATION so that I have proof of conversation? I’ve emailed 4 times with proof it’s so easy to say you called ?
Please contact me via email ; ***
This here will also be added to proof of trying to communicate with you as all else failed .
Please contact me via email ; ***
This here will also be added to proof of trying to communicate with you as all else failed .
iK
ilaan K's updateReviewer Update
03 Jun 2024, 13:50My account was debited for 603 RAND ON THE FORST OF MAY ! I have bank statements
iK
ilaan K's update03 Jun 2024, 13:50
Reviewer Update
My account was debited for 603 RAND ON THE FORST OF MAY ! I have bank statements
iK
ilaan K's updateReviewer Update
03 Jun 2024, 13:54Another thing I have asked you to cancel continuous times , it’s as if you don’t want to get the message cancel my month to month I have emailed since the previous month for you to cancel my contract yet it’s ignore until communication is done through hello Peter
iK
ilaan K's update03 Jun 2024, 13:54
Reviewer Update
Another thing I have asked you to cancel continuous times , it’s as if you don’t want to get the message cancel my month to month I have emailed since the previous month for you to cancel my contract yet it’s ignore until communication is done through hello Peter
Rain's replyOfficial
03 Jun 2024, 15:39Hi
Please note that rain is a monthly recurring subscription Yes you were debited on the 1st of May that is correct however as mentioned you were not debited on the 1 of April as that invoice was covered by the payment you made on the 25th
please provide us with the collection address so we can assist with your cancellation?
Thank you,
rain.
Please note that rain is a monthly recurring subscription Yes you were debited on the 1st of May that is correct however as mentioned you were not debited on the 1 of April as that invoice was covered by the payment you made on the 25th
please provide us with the collection address so we can assist with your cancellation?
Thank you,
rain.
Rain's reply03 Jun 2024, 15:39
Official
Hi
Please note that rain is a monthly recurring subscription Yes you were debited on the 1st of May that is correct however as mentioned you were not debited on the 1 of April as that invoice was covered by the payment you made on the 25th
please provide us with the collection address so we can assist with your cancellation?
Thank you,
rain.
Please note that rain is a monthly recurring subscription Yes you were debited on the 1st of May that is correct however as mentioned you were not debited on the 1 of April as that invoice was covered by the payment you made on the 25th
please provide us with the collection address so we can assist with your cancellation?
Thank you,
rain.
iK
ilaan K's updateReviewer Update
06 Jun 2024, 16:33Hi you can collect tomorrow or any day of the week there is someone to hand you the device it’s ready to be collected.
iK
ilaan K's update06 Jun 2024, 16:33
Reviewer Update
Hi you can collect tomorrow or any day of the week there is someone to hand you the device it’s ready to be collected.