SM
Shaun M

1 reviews | Active since May 2018

01 Apr 2022, 19:01

DON'T BUY RAIN

DON'T BUY RAIN Their technoical support is non existent. Management ,bsent , nowhere to be found. Support staff is rude and ***********. My attempt to rica a sim card on their website was a disaster. They supposedly send an.sms to your cellphone, which I never received. After the 10 attempta and numeroies calls to the support team, I complained. When i asked to be put through to management , they cut the call. Each time i phoned in to complain, they cut the call. Eventually they stopped answering the phone, I waited up to 10 minutes , with no answer, I recorded this waiting time. This all happened on 1 April 2022, from 3pm. I also asked for a refund as I could not Rica my card ,but they simply cut my call. Rain is ******* and belongs in a trash can. Management is unable to fix rain as the entire management don't care.and are non existent. Fire the entire Management team and replace them with competent people.

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Replies (3)
Rain
Rain's reply01 Apr 2022, 19:05
Official
Hi Shaun 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you,
 rain.
SM
Shaun M's update01 Apr 2022, 19:11
Reviewer Update
The calls were recorded, so you can pick up who rudely cut the calls from the support team, remove these people permanenrly.
SM
Shaun M's update01 Apr 2022, 19:34
Reviewer Update
This is what the rain support team did after I complained. My call went through to a recording. I hung up after 10.5 min after no agent bothered to take my call. Before I hung up, I dialled in from a 2nd phone and got an engaged tone. I then dialled from a 3rd phone and also got an engaged tone. This tells me my call from rhe 1st phone was 1st in the queue and the support team were deliberately not answering. It never rains, it pours.....Don't buy rain....