don't believe the hype, 5G is a moody drama queen who does 1 thing at a time than the 4G peasant.

I'm in utter disbelief how your 5G offering is being outperformed by the 4G (R250) option! I've had the pleasure of owning both at the same time and what a shocker! What's mind blowing is the *up to 10Mbps* of download speeds you claim for the basic 5G option, which always manages 500kbps download and a pathetic upload speed which doesn't deserve a mention. Meanwhile, my little modem that houses the 4G, chugs along at slightly better numbers and never takes 4 hours to upload 2GB content to YouTube (That's expected seeing that its supposed to be the bottom feeder of your offerings). The 5G one always has to be focused on just that one upload because you dare connect anything else to the same network and it plays dead! That's the tip of the iceberg, the ZTE modem that comes along with it is dimwitted just as your 5G network, the UI is in Chinese-English and that results in it being not so user-friendly because you always have to decipher what you see. The biggest issue i have though, is when the 5G network suddenly decides to play dead too...for context: The 4G option will always use the 3G network as a form of "fail safe" and that results in "Continuity" for your customers. Not the 5G though...its either you have 5G coverage and it works, or its temporarily down and you have nothing but a white chunky paperweight. How, just how did you come to the conclusion of not allowing the already idiotic but quite capable modems you provide for the 5G network to not temporarily use the 4G network when the 5G is off????? Your supp**** modem is capable of switching between 3/4 and 5G but someone in your organization, decided that the 5G option should not have access to the other spectrums...I had doubts before i signed up for the 5G plan because I've never before had problems with the 4G sim in my modem. i must admit, you got me on that one you sly fox...you wined and dinned me for the 1st month and it was all as i had expected, i was prepared to settle, but...you left a bitter taste in my mouth. We have to end it with a cancellation. What's the process? Seeing that I have your paperweight? Do i need to return it?