1 reviews | Active since Feb 2021
Don't become another victim: Stay away from RAIN Internet Service Provider!
Rain Internet Service Provider; truly is a rogue business, which should be brought to justice. It is ******** the way they rob and lie to people, promising uncapped, 10Mb/s speeds performance, @ R479/month! yet supplying less than 10% of that
Even before getting a sim card, they had their hands in my bank account. When I finally got a sim card from them, it averaged no more than 1Mb/s when it worked, and often even dropped down to 0.16 Mb/s download speed; upload speed none existing! Their excuse was that I am to far away from the tower, which is a lie, for I can just about throw it with a rock from where I live. I nevertheless gave them the benefit of the doubt, bought another LTE router, with different antennas arrangements, but to no avail.
After numerous conversation with their Customer Support, they promised to get the engineers to look into it, which they apparently did, saying that there is nothing further they can do about it, for the tower is overloaded. One month later, they deducted R701 month from my account, R222 more than the agreement. Querying it, instead of giving an explanation, but simply tried to justify it by sending me an invoice with a bunch of unexplained entries.
Think about it: If they do that with every 1000 clients, every month, they ***** around R2.22 million rand/month per 1000 clients. What more do I need to say. These people should be held accountable and jailed for committing grand theft. Don't become another victim, stay away from Rain Internet Service Provider! They are a bunch of scoundrels.
Please accept my humble apologies for the service that you have received thus far. Please note that an email was sent to you yesterday at 16:34.
If you need any further assistance please do respond to that email so we can assist you.
My sincerest apologies for the frustration.
Kind Regards
Mosa
Please accept my humble apologies for the service that you have received thus far. Please note that an email was sent to you yesterday at 16:34.
If you need any further assistance please do respond to that email so we can assist you.
My sincerest apologies for the frustration.
Kind Regards
Mosa
Thanks for the reply. Why I answer you here; I feel the public has the right to know what you are up to. I realize that you are just a representative of the company, so my problem is not with you. I read the e-mail you referred to, and am tempted to post it here verbatim. The email explains that Rain bills their clients in arrears, meaning we use the data, then pay for the service afterwards. If this is true, why did your company deduct R479.00 from my bank account
Your apologies means nothing, it is just a bunch of empty words, for you are like a ***** apologizing for *****ing from his or her victim. How do you offer a service you know full well you cannot supply? That my dear friend, is ***** at its best. If you offer 10Mb/s uncapped and you consistently only give 1Mb/s, you are selling data you do not have! If 10% is the best you can do, then you should only charge 10% of your normal rates! Anything amount more than that is just plain theft.
Thanks for the reply. Why I answer you here; I feel the public has the right to know what you are up to. I realize that you are just a representative of the company, so my problem is not with you. I read the e-mail you referred to, and am tempted to post it here verbatim. The email explains that Rain bills their clients in arrears, meaning we use the data, then pay for the service afterwards. If this is true, why did your company deduct R479.00 from my bank account
Your apologies means nothing, it is just a bunch of empty words, for you are like a ***** apologizing for *****ing from his or her victim. How do you offer a service you know full well you cannot supply? That my dear friend, is ***** at its best. If you offer 10Mb/s uncapped and you consistently only give 1Mb/s, you are selling data you do not have! If 10% is the best you can do, then you should only charge 10% of your normal rates! Anything amount more than that is just plain theft.