1 reviews | Active since Oct 2015
Don't attempt it - it's an expensive ****
Worst service I've ever experienced. Both 4G and 5G. False advertising. Will promise you the best of everything to get you to subscribe, once done, you're on your own.
If you stay in Richards Bay/Meerensee area, don't attempt Rain. They have one 5G tower that never works, and confirmed that they don't have technicians in this area- so you're literally on your own.
Started their 5G plan in Dec '22 after 4G failed. Cancelled in January when I had no service on most days or limited network on some. 22 days out of January I had no stable network/ just none at all. Asked for a credit refund for all days with limited/no network, gave them a detailed schedule showing which days I had no network or only had for a few hours, and they only claim 10 days were without network on their end. Sent emails to their support team LITERALLY every single day. They refuse to acknowledge the 22 days they didn't provide full service - claim as long as their network was on (even if for 30 minutes a day), that counts as full service. Don't waste your time and money with Rain.
I'm taking the fight forward, but it's truly not worth your time or energy. To me, Rain is a ****...be careful
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain acknowledges only 10 days, hence the R170 credit - which I maintain is not enough as explained in numerous emails.
Your response again tells me that you did not investigate my case, but just gave me a generic response.
I'm aware of how invoices are paid, that is not the basis of my complaint.
Please use the reference number I provided (I resent the email with my schedule of when I didn't have Rain network).
Look at that schedule and confirm that indeed you consider yourselves to have provided full service even IF a customer was without your network for 22 out of 24 hours in a day.
Tell that fact to your customers and the public so as not to perpetuate false advertising.
I was not even informed that there are no technicians in Meerensee when I took out the 5G deal; this was only disclosed after weeks of calls logged on my end.
I re-iterate as I've stated on my email, I will reverse the debit order related to January's invoice because I was without FULL network for a total of 22 days.
It is my right to fight something that is unfair to me and that gives potential customers a false narrative.
Rain acknowledges only 10 days, hence the R170 credit - which I maintain is not enough as explained in numerous emails.
Your response again tells me that you did not investigate my case, but just gave me a generic response.
I'm aware of how invoices are paid, that is not the basis of my complaint.
Please use the reference number I provided (I resent the email with my schedule of when I didn't have Rain network).
Look at that schedule and confirm that indeed you consider yourselves to have provided full service even IF a customer was without your network for 22 out of 24 hours in a day.
Tell that fact to your customers and the public so as not to perpetuate false advertising.
I was not even informed that there are no technicians in Meerensee when I took out the 5G deal; this was only disclosed after weeks of calls logged on my end.
I re-iterate as I've stated on my email, I will reverse the debit order related to January's invoice because I was without FULL network for a total of 22 days.
It is my right to fight something that is unfair to me and that gives potential customers a false narrative.