ND
Nelisiwe D
1 reviews | Active since Jun 2014
13 Apr 2022, 20:23
Dololo customer support services
Speed is VERY slow yoh, a 20 min clip can take almost an hour to watch. I've done a connection diagnostic and sent it through via their App and got a message from their support email address, that someone will contact me. It's been days now & and no one has bothered to come back to me. Sent emails complaining & still no one has bothered to respond or even contact me.
Client service seem non existing these day from Rain
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
14 Apr 2022, 08:03Hi Nelisiwe
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply14 Apr 2022, 08:03
Official
Hi Nelisiwe
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
ND
Nelisiwe D's updateReviewer Update
14 Apr 2022, 13:49Still waiting for your team to look into this and resolve it "asap" days later.
I've called your call-center only to be told that my call will be escalated to a technician, who apparently has sent me an email for me confirm if I'm connected. This is funny, as in order for me to even receive an email from you guys, I need to be CONNECTED omg.
Is there another way of fixing this without relying on emails to confirm connectivity with clients, as for that confirmation to even begin to happen I need to be CONNECTED to the internet ppl.
I've called your call-center only to be told that my call will be escalated to a technician, who apparently has sent me an email for me confirm if I'm connected. This is funny, as in order for me to even receive an email from you guys, I need to be CONNECTED omg.
Is there another way of fixing this without relying on emails to confirm connectivity with clients, as for that confirmation to even begin to happen I need to be CONNECTED to the internet ppl.
ND
Nelisiwe D's update14 Apr 2022, 13:49
Reviewer Update
Still waiting for your team to look into this and resolve it "asap" days later.
I've called your call-center only to be told that my call will be escalated to a technician, who apparently has sent me an email for me confirm if I'm connected. This is funny, as in order for me to even receive an email from you guys, I need to be CONNECTED omg.
Is there another way of fixing this without relying on emails to confirm connectivity with clients, as for that confirmation to even begin to happen I need to be CONNECTED to the internet ppl.
I've called your call-center only to be told that my call will be escalated to a technician, who apparently has sent me an email for me confirm if I'm connected. This is funny, as in order for me to even receive an email from you guys, I need to be CONNECTED omg.
Is there another way of fixing this without relying on emails to confirm connectivity with clients, as for that confirmation to even begin to happen I need to be CONNECTED to the internet ppl.
ND
Nelisiwe D's updateReviewer Update
16 Apr 2022, 19:39My issue is still unresolved.
ND
Nelisiwe D's update16 Apr 2022, 19:39
Reviewer Update
My issue is still unresolved.