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Andrea
1 reviews | Active since Jun 2023
14 Sept 2023, 08:54
Does the support team at rain actually work? I've logged multiple tickets with no response
Does the support team at rain actually work? I've logged multiple tickets with no response. My WiFi has been down for the past week and my SIM cards aren't working either. What is the point of selling me something then it's not true. THE SIM CARDS ARE NEVER RECHARGED! So I'm currently sitting with no internet and empty SIM cards which I'm apparently paying for.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
14 Sept 2023, 09:25Hi Andrea.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply14 Sept 2023, 09:25
Official
Hi Andrea.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
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Andrea's updateReviewer Update
14 Sept 2023, 09:30It's the 14th of September and since I've paid on the 25th I've had no internet. I work from home and this is beyond unacceptable. It's like you guys only respond on Hello Peter
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Andrea's update14 Sept 2023, 09:30
Reviewer Update
It's the 14th of September and since I've paid on the 25th I've had no internet. I work from home and this is beyond unacceptable. It's like you guys only respond on Hello Peter
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Andrea's updateReviewer Update
14 Sept 2023, 09:32Are you reading or just copying a response. The SIM cards do not work and they are not recharged since I received them. My internet has been going on and off for two freaking weeks. There's no decency of a call to actually find out what the hell is going on.
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Andrea's update14 Sept 2023, 09:32
Reviewer Update
Are you reading or just copying a response. The SIM cards do not work and they are not recharged since I received them. My internet has been going on and off for two freaking weeks. There's no decency of a call to actually find out what the hell is going on.
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Andrea's updateReviewer Update
15 Sept 2023, 12:31So your website is inaccurate then! Because since I've received them there has been no minutes allocated to either of them. Also, how is that for two weeks there have been "technical difficulties". I want an ETA for this issue to be resolved or compensation for the days of work lost due to your terrible service!
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Andrea's update15 Sept 2023, 12:31
Reviewer Update
So your website is inaccurate then! Because since I've received them there has been no minutes allocated to either of them. Also, how is that for two weeks there have been "technical difficulties". I want an ETA for this issue to be resolved or compensation for the days of work lost due to your terrible service!