Do yourself a favour and stay away from rain.co.za

I activated my rain account on 14 May 2020 and requested a cancellation of my account on 21 May 2020, due to there being practically no connectivity to rain in my house. Since I was not able to cancel my account via the rain dashboard (The cancel button seemed to be deactivated on the rain website), I logged a support request and received the ***. A rain consultant named Phefo contacted me via email and I have an email trail of him/her confirming that my rain account was set as cancelled on their system. I expected rain to deduct the monthly subscription for the month of June 2020, yet they continued to debit my account in July 2020.

On 01 July 2020 I logged another support request and received the ***. To date, no one from rain has contacted me regarding that support request. I see today, 01 August 2020, that they have again debited my account. I will be reversing this debit and any future debits. I also expect a refund for the July debit.

I will be reporting their nefarious business practises to ISPA and ICASA. My impression is that they are using the COVID-19 pandemic to justify the bad service they are offering to their clients. #shameful