1 reviews | Active since Aug 2022
DO NOT WASTE YOUR MONEY WITH RAIN!!!
Don’t waste your money with them. I’ve had my fair share of problems with the speed. I understand if the WiFi is slow every now and then. But for the past few months my WiFi has been really slow. Each and every time I call Rain about the WiFi being slow, I get the generic responses like move your router near the window etc. Last week I was backing up my chats and it took almost 3-4 hrs to backup 7GB. I called the customer care and informed the agent about my past experiences. I was told that I will not receive the generic responses I received in the past. And guess what? I got the exact same response from the agent that I need to move the router near the window at a high place. When I informed the agent that this was one of the generic responses I have been receiving for the past 3 years, he told me that the matter will be escalated to the supervisor and I will be contacted soon. It has been 3 days and I have not heard from Rain. And my WiFi has been slow. I am using my data on my phone. I cannot live stream sports games due to the constant lagging.
Also not to mention that I have 2 Rain SIM cards with 100mins and the SIM card doesn’t work at all. When I contacted rain regarding this, I was informed that the sim card needs to be in the Sim 1 slot. I followed the instructions but still nothing.
Rain you have lost a customer. I’ll pay R100 more at a competitor that actually gives a damn about their customers.
Thank you for bringing your connection query our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
Thank you for bringing your connection query our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain
One of the technicians visited my place to figure out the problem. Turns out the router was faulty. I was given a new router and the technician was extremely friendly and helpful. Well done and keep up the good work. That technician deserves a raise!!! Also thank you to Rain for a quick follow up and for assisting me. Will provide another update on the speed in the next month or so.
One of the technicians visited my place to figure out the problem. Turns out the router was faulty. I was given a new router and the technician was extremely friendly and helpful. Well done and keep up the good work. That technician deserves a raise!!! Also thank you to Rain for a quick follow up and for assisting me. Will provide another update on the speed in the next month or so.
It’s been roughly 10 days since the technician changed my router and my problem with the WiFi speed is the same. I am paying for 30MBPS if I’m not mistaken but the WiFi speeds are in KBPS. I am sick and tired of this WiFi. My final exams are staring in less than a week and the last thing I should be worried about is my WiFi speed. Goodbye Rain. I’m done with you guys. I’ll find another ISP and pay more then stay with this nonsense company
It’s been roughly 10 days since the technician changed my router and my problem with the WiFi speed is the same. I am paying for 30MBPS if I’m not mistaken but the WiFi speeds are in KBPS. I am sick and tired of this WiFi. My final exams are staring in less than a week and the last thing I should be worried about is my WiFi speed. Goodbye Rain. I’m done with you guys. I’ll find another ISP and pay more then stay with this nonsense company