WE
Wilna Eloff-Perry
1 reviews | Active since Jan 2024
04 Jan 2024, 17:09
DO NOT USE THIS PROVIDER!
Worst service ever. DO NOT USE THIS PROVIDER, they are useless. One star is being generous. After one month of absolutely no issues, I greet the new year with no internet connection whatsoever. 16 Calls to the service centre, lots of promises and apologies but absolutely nothing resolved. Tomorrow will be the 5th day with no internet connection in a business that relies on the internet. Please note their response will be "sorry and we're on it". Here is a record of our support tickets so far: ***9 ***************940698.
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
04 Jan 2024, 17:55Hi Wilna Eloff-Perry,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Best regards,
Rain's reply04 Jan 2024, 17:55
Official
Hi Wilna Eloff-Perry,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Best regards,
Rain's replyOfficial
05 Jan 2024, 09:50Hi
Thank you for taking our call, as per our conversation we will be giving you a call at the scheduled time to troubleshoot your network issues after your loadshedding period.
Regards,
rain.
Thank you for taking our call, as per our conversation we will be giving you a call at the scheduled time to troubleshoot your network issues after your loadshedding period.
Regards,
rain.
Best regards,
Rain's reply05 Jan 2024, 09:50
Official
Hi
Thank you for taking our call, as per our conversation we will be giving you a call at the scheduled time to troubleshoot your network issues after your loadshedding period.
Regards,
rain.
Thank you for taking our call, as per our conversation we will be giving you a call at the scheduled time to troubleshoot your network issues after your loadshedding period.
Regards,
rain.
Best regards,
Rain's replyOfficial
05 Jan 2024, 12:41Thank you for taking our call, please kindly facilitate the steps provided below and we will be giving you a call at the scheduled time to further assist.
Please kindly download our raintalk app on your android phone and activate your sim cards by applying the below steps:
1) Go to SETTINGS on your mobile.
2) Then go to CONNECTIONS
3) Go to MOBILE NETWORKS
4) Then go to ACCESS POINT NAMES (APN)
5) You will see a page where it will be showing.
Name, APN, Username, password, APN protocol
6) So, put.
NAME as- rain (in small letters)
APN as - rain (in small letters)
Username as - rain (in small letters)
7) On the upper right corner there is an option to SAVE.
• Go to your device's settings menu
• Select connections then mobile network
• Enable VoLTE or 4G
Save the settings, then go back to your raintalk app and insert the sim card contact number then an OTP will be sent to you of which you need to punch in. Restart the device once done and you will be able to connect to the closest site.
Please kindly download our raintalk app on your android phone and activate your sim cards by applying the below steps:
1) Go to SETTINGS on your mobile.
2) Then go to CONNECTIONS
3) Go to MOBILE NETWORKS
4) Then go to ACCESS POINT NAMES (APN)
5) You will see a page where it will be showing.
Name, APN, Username, password, APN protocol
6) So, put.
NAME as- rain (in small letters)
APN as - rain (in small letters)
Username as - rain (in small letters)
7) On the upper right corner there is an option to SAVE.
• Go to your device's settings menu
• Select connections then mobile network
• Enable VoLTE or 4G
Save the settings, then go back to your raintalk app and insert the sim card contact number then an OTP will be sent to you of which you need to punch in. Restart the device once done and you will be able to connect to the closest site.
Best regards,
Rain's reply05 Jan 2024, 12:41
Official
Thank you for taking our call, please kindly facilitate the steps provided below and we will be giving you a call at the scheduled time to further assist.
Please kindly download our raintalk app on your android phone and activate your sim cards by applying the below steps:
1) Go to SETTINGS on your mobile.
2) Then go to CONNECTIONS
3) Go to MOBILE NETWORKS
4) Then go to ACCESS POINT NAMES (APN)
5) You will see a page where it will be showing.
Name, APN, Username, password, APN protocol
6) So, put.
NAME as- rain (in small letters)
APN as - rain (in small letters)
Username as - rain (in small letters)
7) On the upper right corner there is an option to SAVE.
• Go to your device's settings menu
• Select connections then mobile network
• Enable VoLTE or 4G
Save the settings, then go back to your raintalk app and insert the sim card contact number then an OTP will be sent to you of which you need to punch in. Restart the device once done and you will be able to connect to the closest site.
Please kindly download our raintalk app on your android phone and activate your sim cards by applying the below steps:
1) Go to SETTINGS on your mobile.
2) Then go to CONNECTIONS
3) Go to MOBILE NETWORKS
4) Then go to ACCESS POINT NAMES (APN)
5) You will see a page where it will be showing.
Name, APN, Username, password, APN protocol
6) So, put.
NAME as- rain (in small letters)
APN as - rain (in small letters)
Username as - rain (in small letters)
7) On the upper right corner there is an option to SAVE.
• Go to your device's settings menu
• Select connections then mobile network
• Enable VoLTE or 4G
Save the settings, then go back to your raintalk app and insert the sim card contact number then an OTP will be sent to you of which you need to punch in. Restart the device once done and you will be able to connect to the closest site.
Best regards,
WE
Wilna Eloff-Perry's updateReviewer Update
06 Jan 2024, 11:59Cannot activate sim either. No calls back I have now called the call centre another 10 times. Still not resolved.
WE
Wilna Eloff-Perry's update06 Jan 2024, 11:59
Reviewer Update
Cannot activate sim either. No calls back I have now called the call centre another 10 times. Still not resolved.
WE
Wilna Eloff-Perry's updateReviewer Update
06 Jan 2024, 12:08Another day and still no solutions.
Please tell me how my router shows full signal and I have no internet?
Another 5 calls to a different service agent each time. Each one with the same promise and parrot-style response. "We will escalate your issue"
19 000 bad reviews should be a good indication that this company should not be used. I wish I checked here first.
Please tell me how my router shows full signal and I have no internet?
Another 5 calls to a different service agent each time. Each one with the same promise and parrot-style response. "We will escalate your issue"
19 000 bad reviews should be a good indication that this company should not be used. I wish I checked here first.
WE
Wilna Eloff-Perry's update06 Jan 2024, 12:08
Reviewer Update
Another day and still no solutions.
Please tell me how my router shows full signal and I have no internet?
Another 5 calls to a different service agent each time. Each one with the same promise and parrot-style response. "We will escalate your issue"
19 000 bad reviews should be a good indication that this company should not be used. I wish I checked here first.
Please tell me how my router shows full signal and I have no internet?
Another 5 calls to a different service agent each time. Each one with the same promise and parrot-style response. "We will escalate your issue"
19 000 bad reviews should be a good indication that this company should not be used. I wish I checked here first.
WE
Wilna Eloff-Perry's updateReviewer Update
07 Jan 2024, 08:30Day 7 and now not connected at all. Still no assistance. To add to this, I see I was invoiced R200 on the 5th of January for something nobody can explain. Not itemized. So I'm paying for a service not received and they're still *****ing more for who knows what!
On average 5 mins waiting time to get through to the call centre each time.
You cannot be transferred to Networks Department or speak to techinician directly.
On average 5 mins waiting time to get through to the call centre each time.
You cannot be transferred to Networks Department or speak to techinician directly.
WE
Wilna Eloff-Perry's update07 Jan 2024, 08:30
Reviewer Update
Day 7 and now not connected at all. Still no assistance. To add to this, I see I was invoiced R200 on the 5th of January for something nobody can explain. Not itemized. So I'm paying for a service not received and they're still *****ing more for who knows what!
On average 5 mins waiting time to get through to the call centre each time.
You cannot be transferred to Networks Department or speak to techinician directly.
On average 5 mins waiting time to get through to the call centre each time.
You cannot be transferred to Networks Department or speak to techinician directly.
WE
Wilna Eloff-Perry's updateReviewer Update
08 Jan 2024, 08:34I watched the clock last night and was switched on at exactly 00.00 until 6am. Now we know.
WE
Wilna Eloff-Perry's update08 Jan 2024, 08:34
Reviewer Update
I watched the clock last night and was switched on at exactly 00.00 until 6am. Now we know.
Rain's replyOfficial
08 Jan 2024, 12:37Hi
Thank you for taking our call as per our conversation an urgent dasher has been sent out and one of our technicians will be in touch to schedule a convenient time for the visit.
Regards,
rain.
Thank you for taking our call as per our conversation an urgent dasher has been sent out and one of our technicians will be in touch to schedule a convenient time for the visit.
Regards,
rain.
Best regards,
Rain's reply08 Jan 2024, 12:37
Official
Hi
Thank you for taking our call as per our conversation an urgent dasher has been sent out and one of our technicians will be in touch to schedule a convenient time for the visit.
Regards,
rain.
Thank you for taking our call as per our conversation an urgent dasher has been sent out and one of our technicians will be in touch to schedule a convenient time for the visit.
Regards,
rain.
Best regards,