DO NOT USE THIS ISP/ TERRIBLE SUPPORT

Client support is completely run through AI and when you never get email confirmation of any steps taken, just a support ticket number on the chat. Finally badgered the chat bot enough until it gave me the call centers number. The agent herself sounds like AI and you pay for the call using your own Airtime, she couldn't answer me if I would be refunded or not, she kept going in circles starting from my payments. I just want to know if I will get my money back but only the "billing department" can tell me, but I have been waiting for more than a week for just an email confirmation of a support ticket. Terrible support from a tech based company. On top of all of this I googled their shop so I could speak to an agent face to face. When I got there the shop has closed down, no warning on the internet, all that wasted petrol, a clear sign this company is not doing well.