PW
Pienky W

1 reviews | Active since Dec 2023

30 Dec 2023, 19:01

DO NOT USE RAIN SOUTH AFRICA

Horrible to NO connections since 2 December. This is an issue we have reported over 100 times in the past month and nothing is being done about it. I work from home and am losing alot of money and clients because of these connection issues.

We've had rain since January 2023 and this is a sudden issue. So disappointed with the call service people telling us its due to loadshedding or cables being ****** when there haven't been loadshedding in our area for over 2 months and looks like no one is replacing the ****** cables...

Where are our complaints even being escalated to? Do they even know what a technician is? How do we report to the correct people? Because calling is not working.

We either need it fixed by 1 Jan or we need to know how to cancel this service. My family depends on my income. This has been a horrible christmas for my kids due to Rain and their terrible service. And now we are being told we need to pay again? For what? We dont get a days worth of netwrok? Seriously?!

0
Replies (2)
Rain
Rain's reply30 Dec 2023, 19:09
Official
Hi Pienky Wagner, 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this ASAP. 

Thank you, 
rain.
PW
Pienky W's update30 Dec 2023, 19:35
Reviewer Update
You have told us this since 2nd December every time we call. What does ASAP mean to you exactly? Because no one calls back, no technicians go out. Nothing is fixed. It's the same robots responding on facebook. Unbelievably horrible service.