Do not use rain service or you will regret!

I have explained my experience multiple times and I’m hoping this is the last time I have to explain. I got the R625 router, I was charged R973.19 in January and Charged R1025 in Feb. I was asked to send proof of which router I was supp**** and I did and the store confirmed it that as well. I was given responses like we will investigate multiple times when it’s very clear that the mistake is on rains side. I have now returned the router and I’m asking for a refund for extra charge in Jan of R323.19 and the extra charge from Feb of R600.89 (R1025 -R625- charge for the 19days of use in February). Total amount owed to me by rain is R924. I will email screenshots of the charges but please can you guys just be honest and reimburse what is rightfully due to me

Email was sent a week ago, I’m still to get a response from rain and a date stating when my money will be reimbursed. I have supp**** all documents and everything necessary to fix this issue and when speaking to one of your consults they could trace all payments from your side also so the proof of payment really can be obtained by rain on the system. I’m have given enough time since 19th February for “further investigations”. Its honestly about time I get my money

As I stated above I was charged for a different router and it was confirmed that the router is the one for R625. Therefor the extra charges were in both the month of Jan and February of a total of R924 as stated above as I was told I will be charged for the 19 days of use in February. Please review your case as I will not let it go. I cannot have charges for a router that is R1025 when I got the R625 router

Please send me a detailed investigation into the matter as I will need to understand how you came up with the decision that I’m only owed R329.47 when I paid a total of R1998.19 for a WiFi plan that costs R625? Even if it had used two full months of Rain WiFi I still would have had to pay R1250 and would still therefore have to be reimbursed a minimum of 748.19… the matter is therefore not resolved because you are failing to do basic maths from whatever happened. All it takes is to confirm with the store which router and WiFi I received and what I returned on the 19th. That will end this “further investigation “ very quickly. I will be taking this matter to the National consumer commission and Icasa because this matter is clear as daylight but Rain is trying to play ********.

I used this network for a total of 1 month and 19 days and the bill in total is R1998.19 for a router and WiFi that should cost R625 per month? I came to the store to collect the router I app**** for but I was told the router and plan that reflects is the one for R625 and I left with that router and was told that is the plan I am on. I WILL NOT PAY FOR SOMETHING I DID NOT RECEIVE

Yes but you are not addressing the charge for the router that was not provided. I never received a router for R1025, why are you not addressing that part? I received a R650 router. Why was a charged an amount for something that I did not receive? Where is that money. You cannot pick and choose what to address

You should address the entire fault that is with rain. Not just the cancellation. I cancelled because I did not want to pay R1025 for a router that is R625 and no one can explain why. Your shop assistant did check on the system and acknowledged that it does reflect the package I got and so I know you can see what router I received and returned to you guys. I will repeat myself until someone sensible addresses this matter. You would never pay a price for 6 pieces of chicken at a restaurant and gladly leave with 1 piece. Why is your math then not adding up when it suits you guys. I want my money. I tried being understanding but I’m now being taken for a fool. Address my entire complaint and not the part you are comfortable with only. Show me the router I got and the service I paid for. I want actual proof as I provided it on my end, you are failing to do so