RR
Renaldo R

1 reviews | Active since Feb 2021

23 Mar 2021, 12:29

DO NOT USE RAIN ISP!!!!!!!

After two weeks of struggle someone from rain called me after demanding many times to speak to someone. They walked me through the steps to try and make my internet better (it was fine before). After the entire setup it was actually worse and still cant use the internet, can't even load google home page during the day. By the way Rain if you are reading this. I'm using my mobile data to post this, obviously not your internet. Anyways, after the entire setup I asked the guy why is it so bad and his reply was Rain is bad, we are sharing a tower with other networks and we have to many people on the ISP. Well Rain..... stop advertising and selling your stupid internet and upgrade your system so there can be more users on. Just a suggestion, but who am I, I don't know anything. Oh and I know you say the speed is "up to 10mbps" please change it to up to 1mbps then you wont have so many complaints. Or I would like to see my bill fluctuate like you speed. I also want to pay up to R480 a month and not a fixed price.

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Replies (3)
Rain
Rain's reply23 Mar 2021, 14:03
Official
Good afternoon, Renaldo.  

I trust you are well 

Please accept my humble apologies for the service that you have received thus far. 

I see that you do not have an open ticket linked to this email address you provided in the review, please visit our website under the support tab and open a ticket so that we can assist you 

Regards 
Mosa 
RR
Renaldo R's update23 Mar 2021, 17:11
Reviewer Update
You have tried to assist me and told me you cant do anything for me. I demand tat someone come and do a site inspection or I want every single Rand back I spent with Rain because since I started I only had problems. My download speed today is 0.09mbps and I'm the only user on the internet. Cant even load Google home page!

RR
Renaldo R's update24 Mar 2021, 16:42
Reviewer Update
Hello again.... So I try and open a ticket on my rain profile and it also does not work, the ticket does not submit at all, I have been trying to do so from yesterday. Highly disappointed. Rain takes my money every month on time but I receive no service back!