CL
Chantal L

1 reviews | Active since Apr 2021

04 Apr 2021, 11:55

Do not use Rain Internet services

Do not use Rain services as they advise you that should u not wish to use it or cannot afford it for a month you simply do not pay sort of like a prepaid service. THIS IS NOT TRUE. THEY DO NOT ONLY DEBIT U THEY RESERVE THE PAYMENT SO U ARE U. ABLE TO REVERSE IT AT THE BANK. IT DOES NOT EVEN REFLECT AT THE BANK AS THEY RESERVE IT AS IF U HAVE PAID MAKING A PURCHASE. I HAVE HAD 0USAGE FOR TJE MONTH OF MARCH AND CANCELLED MY CARD AND STILL I WAS DEBITED. Please be aware of this fact. I did not sign a contract stating that I pay monthly even if no usage. I did not sign for a prescription and I HAVE CANCELLED MY CARD!!! YET STILL BEING DEBITED AND STATING RESERVED O. MY ACCOUNT. The towers are so congested that most of the time u do not even get to use it at all. Yet they don't offer u another option and do not charge u as per usage. No they still debit the fill amount. If any info needed about my corrispondance and my bank notifications and my account showing no usage what so ever. Just give me a call I will forward any time. I ACTUALLY DO NOT WISH TO GIVE THEM ANY RATING HOWEVER THIS REQUIRED ME TO DO SO TO BE ABLE TO TYPE MY REVIEW.

0
Replies (3)
Rain
Rain's reply04 Apr 2021, 13:32
Official
Good afternoon, Chantal.

Kindly accept my apology for the inconvenience.
Please note that an email was sent to you today at 12:04 pm please respond to it for further assistance.

Thank you 

Kind Regards
rain 
CL
Chantal L's update06 Apr 2021, 08:31
Reviewer Update
Hi Please advise are you referring to the mail stating my issue has been resolved ????????? It is far from resolved . Please be advised people there is no month to month Post paid . if anyone has been informed of same. NO they reserve your money . I did not sign a prescription nor did i sign a contract - DID ANYONE ELSE FOR THAT MATTER??????? Please also read on your rain that you pay in advance for the month ahead !!!!!!! if you do not wish to use it or cannot afford it for a month just don't pay. This is what i was informed . Please be sure to ask the correct questions before they decide to RESERVE YOUR MONEY FROM YOUR ACCOUNT .....

CL
Chantal L's update15 Apr 2021, 15:11
Reviewer Update
To date no other responces they have my money now so y should they care. Really ****ty service.