Do not use Rain

I canceled my contract one week after receiving the router from Rain for the following reasons,

I received my parcel 04.09.2023 as per the time and date agreed upon, this is were everything went south.

First my sim cards wasn't activated, there was no sms or email on the same day that I received from Rain or any representative.

On Tuesday 05.09.2023 I called you to activated my sim cards, a friendly lady assisted me, she told me to reboot once I got home. She told me to use my own password like that would help, seeing that I can't even access the router with the password received from the factory. I only received the sms, email after my call on Tuesday.

I called again on Wednesday for assistance regarding the router password not working. Basically I called Rain and sent emails out of desperation every day with no response or assistance regarding the router name and password not matching the name and password on the sticker.

This pass Friday I called and insisted to talk to a senior someone that would be able to assist, unfortunately didn't catch the name he took my number but never called me back.

Today Monday 11.09.2023 I called again taking the router to work, the gentleman asked me my number to call me back when I get home at 17:30 I did not receive any call or email regarding my complaint.

I have used my phone and work phone I numerous times to contact Rain to get this issue resolved, I'm honestly exhausted, tired and just want this to end.

I would not recommended using their services at all.