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MK
Mohammed K

1 reviews | Active since Jun 2022

27 Jun 2022, 19:05

Do Not Use Rain!

Not that it matter seeing that there are already so many bad reviews for rain. The bottom line is STAY AWAY from this company, rather use your own data bundles.

I got rain 5G about 4 months ago, today im trying to cancel it. for the last 3 weeks i have been trying to get any support, which i can tell you is non existent, or really very ***********. I pay R1000 a month for speeds that aren't even enough to load a web page, let alone do a speed test. When contacting their support, which you cant even call since they dont have a number, they tell you to do things like reboot the modem. Their terms and conditions protect them because in it they say they do not guarantee any speeds, which means if you buy R1000 and get 0.01mbps, its not really their problem.

Really the worst company by far that i have ever had to deal with and i strongly recommend anyone even considering this service to STAY FAR AWAY.

And just to be clear, the router is an a upstairs room with no obstructions and the tower is 0.75KM away.

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Replies (7)
MK
Mohammed K's update27 Jun 2022, 19:08
Reviewer Update
i have all the snapshots for everything ive mentioned. speed test, emails etc. sometime they dont even reply to you at all.
MK
Mohammed K's update27 Jun 2022, 19:17
Reviewer Update
in case anyone is wondering, the internet is back online, so here is a link to what a R1000 per month will get you on a good day with rain

https://www.speedtest.net/result/***
Rain
Rain's reply27 Jun 2022, 19:20
Official
Hi Mohammed 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, 
rain.
MK
Mohammed K's update27 Jun 2022, 19:35
Reviewer Update
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MK
Mohammed K's update27 Jun 2022, 19:36
Reviewer Update
For those that need it :)

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MK
Mohammed K's update01 Dec 2022, 18:38
Reviewer Update
Yes again, i am sitting with the same issue, quick to assign a tech when i get in touch with the board members of Rain about the pathetic service, but then goes right back to pathetic when i keep quiet.
MK
Mohammed K's update02 Dec 2022, 19:09
Reviewer Update
So it seems that the only place Rain is actually willing to reply is here on HelloPeter, which as most who even consider posting here know that its is an absolute last resort. Id like to explain something, after the last few days, Ive logged several tickets, sent mails to ICASA, MyBroadBand, Rain Employees, Brandon Leigh Rain CEO. NOT A SINGLE ONE rep****, which firstly shows the integrity of the company. Ive tried to call in, held on for extended periods of time, NO ANSWER! So i would like to know if i had to send DDOS attacked and other exploits to the Rain servers, if I would then get attention??? at this point I would like to throw the Router in the bin and go with MTN 5G, at least, Id get the support when its needed and not have to go to extreme lengths like write public reviews here. I have lost ALL my patience with you guys as a company, NOT BECAUSE MY INTERNET IS NOT WORKING, BUT BECAUSE YOU GUYS HAVE ZERO CUSTOMER SERVICE, you dont send any notifications, dont respond to service tickets, dont answer phone calls so you want and expect client to become aggressive, abusive, use foul languages, post publicly about the service before it even gets to the point of a reply! So as for the little reply above, it means nothing at all. Because the extent i needed to go to even get this feels ******** to say the least.

I will be posting these on every social level possible to show people the kind of service you guys offer.