Do not use Rain!

I was a long-term RAIN Wi-Fi customer, and unfortunately my experience deteriorated over time rather than improved.

The app is unreliable and frequently goes into error, which makes managing your account frustrating. On several occasions, I received statements claiming I owed money when I did not. Even worse, after cancelling my RAIN contract (which was on a month-to-month basis), their system did not reflect the cancellation and I continued to be billed. No one seemed to know what was happening, and each interaction felt like starting from scratch.

Service delivery is poor. Customer support is largely outsourced, and many of the agents do not seem to understand how services and consumer expectations work in South Africa. This makes resolving issues unnecessarily difficult and time-consuming.

From a connectivity perspective, the service was extremely unstable. The modem continuously connected to different towers, causing frequent signal drops. I live in a small two-bedroom flat, yet I could not get consistent signal throughout the space. Simply moving from one room to another would result in losing connection. RAIN attempted multiple fixes, but none were successful.

There is also very little in-person support. There’s no technician you can call out, and very few physical stores available to assist. When combined with poor customer service, this leaves you feeling completely unsupported.

Overall, RAIN is not a service worth the money. Between the unreliable connectivity, billing issues, lack of accountability, and poor customer support, I would not recommend it—especially if you value stable internet and responsive service.