DG
Derick G
1 reviews | Active since Dec 2019
28 Dec 2022, 12:23
Do not trust Rain Consultant and No management to talk to
Payment set for the first and Rain try and deducted earlier, called in consultant said we should make a promise to pay and network will be on today as payment will be made tomorrow, still no network was put in place.
Called again and next consultant said payment first then they can activate network again, I explained Thier conversation are recorded and requested him to listen to the conversation which he did not, I requested to talk to a supervisor which was not called. From a company that had great service which has gone terribly down in service delivery and seems consultants do not have the same info about their company policy, management not available or interested to resolve issue.
Very disappointed ☹️
Helpful (0)
Replies (9)0
Replies (9)Rain's replyOfficial
28 Dec 2022, 12:34Hi Derick
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
ra
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
ra
Rain's reply28 Dec 2022, 12:34
Official
Hi Derick
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
ra
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
ra
Rain's replyOfficial
28 Dec 2022, 12:38Please note that I need you to provide me with your email address linked to your rain account via a private reply.
Rain's reply28 Dec 2022, 12:38
Official
Please note that I need you to provide me with your email address linked to your rain account via a private reply.
DG
Derick G's updateReviewer Update
28 Dec 2022, 12:56***
DG
Derick G's update28 Dec 2022, 12:56
Reviewer Update
***
DG
Derick G's updateReviewer Update
28 Dec 2022, 12:58I received a call now saying it's an Eskom issue in our area which we are not having any loadshedding,
DG
Derick G's update28 Dec 2022, 12:58
Reviewer Update
I received a call now saying it's an Eskom issue in our area which we are not having any loadshedding,
DG
Derick G's updateReviewer Update
28 Dec 2022, 13:30I do not understand why all th lies, Bellville Cape Town does not have any loadshedding and our area does not have load shedding, it would be appreciated if you could stop lying.
DG
Derick G's update28 Dec 2022, 13:30
Reviewer Update
I do not understand why all th lies, Bellville Cape Town does not have any loadshedding and our area does not have load shedding, it would be appreciated if you could stop lying.
Rain's replyOfficial
28 Dec 2022, 14:39As per the feedback on the tower, it shows that it is affected by load shedding
Rain's reply28 Dec 2022, 14:39
Official
As per the feedback on the tower, it shows that it is affected by load shedding
DG
Derick G's updateReviewer Update
28 Dec 2022, 15:35Awesome still no Wi-fi, great work Rain ?
DG
Derick G's update28 Dec 2022, 15:35
Reviewer Update
Awesome still no Wi-fi, great work Rain ?
DG
Derick G's updateReviewer Update
28 Dec 2022, 16:22So why choose Rain ?
DG
Derick G's update28 Dec 2022, 16:22
Reviewer Update
So why choose Rain ?
DG
Derick G's updateReviewer Update
28 Dec 2022, 17:03Don't see a reason to keep making payment, if Rain can't provide a service
DG
Derick G's update28 Dec 2022, 17:03
Reviewer Update
Don't see a reason to keep making payment, if Rain can't provide a service
