AK
Adele K
1 reviews | Active since May 2014
02 Mar 2026, 16:03
DO NOT TRUST RAIN
Cancelled my contract End Jan2026. Debit order paid 20 January 2026. I paid in advance since I joined. They disconnect my Rain 13th February. Double unauthorized debit payment (Yesterday) and (Today). So they cancel 24 days after last payment, and expect a full February AND March payment. *****ing your money is the way to go. Poor service for months, and people phoning with very poor language ability and reception so that you cannot hear anything. Guess Rain's service is poor in every aspect. I opened a theft and ***** case, and lodge formal complaints to ICASA and Consumers Councel. I am going to my lawyers. I have ALL the proof of communication since December 2025
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Replies (1)0
Replies (1)Rain's replyOfficial
02 Mar 2026, 18:29Hi Adele
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re currently looking into your query.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re currently looking into your query.
Regards,
rain.
Rain's reply02 Mar 2026, 18:29
Official
Hi Adele
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re currently looking into your query.
Regards,
rain.
Thank you for bringing this to our attention. We're sorry to hear about your experience.
We’re currently looking into your query.
Regards,
rain.
