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LG
Lodi G

1 reviews | Active since Mar 2022

25 Jun 2025, 14:25

DO NOT SUBSCRIBE WITH RAIN - YOU WILL REGRET IT FOR LIFE!

I have been trying for RAIN to rectify my account for 5 months now and every single time a Call Centre Agent will contact me and as soon as they realize (i assume) that they can't grasp the fact that it is a credit owed to me and NOT monies NOT owed to them it ends up in logging ANOTHER request for assistance! PLEASE can someone in accounts just train these people in the call centre about debits and credits! AND ONCE AGAIN another debit order was submitted together with the promise to pay from 5 months agao! why must a promise to pay if i dont owe ANYTHING AFTER sending bank statements, proof of payments and whatever else they requested!!!!

The only FAST SERVICE you get is when you order a new device pffffff!!!

DON'T GET A RAIN CONTRACT - YOU WILL REGRET IT FOR LIFE!!!!!

0
Replies (3)
Rain
Rain's reply25 Jun 2025, 15:52
Official
 
Hi  Lodi 
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.

LG
Lodi G's update27 Jun 2025, 16:37
Reviewer Update
Good day, thanks for your prompt response. I have received my statement and it has been rectified and shows that I am in credit with +/- R3835.00 which is correct thanks. BUT still I have no service and wifi still shows error of non-payment. AND three times this week still have you tried to debit my bank account with debit orders instead of just deducting it off my credit account as per statement. Kindly revert back with when my service will be connected again and payments for month of July be subtracted from my credit. And thirdly my promise to pay is still reflecting as almost R4700 which should be cancelled seeing that I am in credit and was only submitted because of my query on my account. Many thanks
LG
Lodi G's update01 Jul 2025, 13:49
Reviewer Update
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