DO NOT SUBSCRIBE TO RAIN ITS A ****

In July I sent an email to customer support stating that I will be pausing my subscription for a month while I change jobs. The service was then suspended and we didn't use it. I made a payment at the beginning of September for September (as I stated I would be in my initial email) only to now have an outstanding amount for August (for a service I didn't use, was suspended, and wrote in before time to let Rain know what was happening). Now I am trying to cancel as I refuse to pay a company who is essentially *****ing money and it's proving impossible to even cancel. I am giving it one more day to be sorted out and then I will be contacting the ombudsman with all my reference numbers and emails. They are quick to take your money and sign you up but then there is zero service.